Addressing Common Layla Mattress Complaints

Thinking about buying a Layla? We address the most common complaints about this flippable, all-foam bed.

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Layla Sleep is a newcomer to the mattress industry, but the brand’s mattresses have become increasingly popular over the last few years. Established in 2016, Layla Sleep offers just two mattresses, and they’re both flippable. The Layla Mattress is the brand’s flagship bed, and it’s an all-foam mattress with a medium-soft side and a medium-firm side. The Layla Hybrid shares many similarities to the original, but its support layer consists of pocketed coils.

Sleepers who like the plush, viscous feel of memory foam tend to love Layla’s mattresses, which cradle sleepers very closely. The original Layla is best for side sleepers and couples looking for motion isolation, while the Layla Hybrid is a better choice for hot sleepers and those who prefer a balance of conforming and responsiveness. 

We’ve covered Layla Sleep extensively in our mattress reviews. To learn more about products the company offers, read these articles:

As a business, Layla Sleep receives high marks: Most reviews of the company are positive, and they’re BBB-accredited. The business also holds an A+ rating from Nonetheless, some shoppers take issue with the brand and its beds. Below, we cover the most common complaints about Layla Sleep.

  1. Subpar Edge Support
  2. Not Responsive
  3. Not Great for Plus-Size Sleepers
  4. Tends to Sleep Hot

Top Layla Mattress Complaints

Subpar Edge Support

A common complaint from reviewers who leave two- and three-star reviews is that the bed has excessive sinkage around the edges. Given that the original Layla is an all-foam mattress, excellent edge support is not to be expected. However, customer reviews state that the bed sinks more than average, even for an all-foam mattress.

One reviewer writes, “The soft side was so shallow that we found ourselves sinking through and hitting the hard center.” A side sleeper reviewing the mattress on wrote, “Like most foam mattresses, there is no extra support on the sides of the bed.”

  • Most all-foam mattresses collapse around the edges, but beds made with thick layers of memory foam in the comfort portion are the worst offenders. The firm side of the Layla may not sink as much as the softer side, but sleepers won’t feel secure near the edges on either side of the mattress.
  • If the plush feel of memory foam is at the top of your list of mattress must-haves, but the lack of edge support on the original Layla bed bothers you, consider the Layla Hybrid. It’s flippable and built with the same copper-infused memory foam comfort layers, but it has pocketed coils for enhanced edge support.
  • The sinking sand feel of memory foam and great edge support are very difficult to find in the same mattress unless you’re spending thousands of dollars (for instance, brands like Tempur-Pedic have some models that check both boxes). If both qualities are important to you, consider adjusting your mattress budget upward. Otherwise, you may have to sacrifice in one area.

Mattresses with great edge support:

Helix Sunset

If you want to feel like you are sinking into a cloud, this is the Helix Mattress for you.

This is the softest bed in the Helix line and contains a plush layer of memory foam over pocketed coils. Its medium feel makes it great for lightweight and average-weight sleepers, especially in the side-sleeping position. Like every Helix mattress, it features a robust section of reinforced edge support foam around the bed.

Nolah Signature 12

Not satisfied with the usual foam and latex used to build mattresses for decades, Nolah created something new, more durable and more comfortable for the masses.

Another flippable mattress, this bed features a proprietary foam comfort layer and a thicker-than-average 7” support core, which together offer deep pressure relief without making the sleeper hot or limiting support throughout.

Read our full Nolah Signature mattress review to learn more.

Not Responsive

Combination sleepers, couples who prioritize sex in their mattress decision and sleepers who like a bouncy feel typically need responsive mattresses. Because the Layla contains soft memory foam on both sides, which is not responsive, its deep cradle can frustrate sleepers who expect it to have more bounce.

One reviewer wrote, “It’s really comfortable for sleeping but awful for sex . . . the soft side is too soft for us, like waaaay too soft. The firm side is just right, though.” Another reviewer wrote about her struggles changing positions on the bed: “. . . you sink down into it and trying to move around is a chore.” 

  • Plush all-foam beds with thick memory foam comfort layers do not prioritize responsiveness in their constructions. The soft side of the Layla has almost no bounce, making it a poor choice for combination sleepers, couples who want a mattress that’s good for sex, and sleepers who like a bounce to their sleeping surface.
  • When shopping for a new mattress, shoppers should understand that all-foam mattresses with thick memory foam top layers probably won’t be bouncy, responsive or conducive to easily changing positions. People who want an all-foam bed with more bounce should look to brands that feature latex foam or proprietary, responsive foams in their top layers.

Not Great for Plus-Size Sleepers

While lightweight and average-weight sleepers often find that the Layla mattress suits them well, plus-size individuals and couples say that the mattress offers poor support on both the soft side and the firm side. For perspective, a petite female weighing 130 pounds said she considers the mattress a 3.5/10 with regard to softness, with 10/10 being very firm, so the Layla mattress is a very soft bed.

Heavier sleepers may prefer the firm side of the Layla mattress, but we generally recommend that larger people look for firmer mattresses with more supportive cores, like innersprings and pocketed coils. See our top recommendations for heavy sleepers in this article.

  • The Layla Mattress has a medium-soft firmness setting on the soft side and a medium-firm firmness setting on the firm side, neither of which are supportive enough for heavyweight sleepers.
  • Heavyweight sleepers who like the feel of the Layla mattress should consider the Layla hybrid, which incorporates a supportive, pocketed coil support core instead of the original Layla’s high-density polyfoam base layer.
  • Plus-size individuals and couples should consider hybrid mattresses with thick memory foam top layers if they enjoy sleeping “in” their mattresses. The coil core will provide edge-to-edge support, and the memory foam comfort layers will offer softness and comfort.

Mattresses that work well for plus-sized sleepers:

Helix Plus

The Helix Plus was specially made with plus-size or taller individuals in mind. The mattress features extra-dense memory foam that won't lose its shape over time even with added weight. The Plus is also made with extra-large supportive coils and conforming memory foam to create a supportive sleep surface without being too firm.

The Helix Plus boasts cooling properties and deep pressure relief that make it great for heavyweight sleepers who enjoy a softer feel. The Tencel cover helps add to the cooling capabilities of the bed, and Helix uses a super-dense 4 lb. foam to ensure durability and strength.

Read our full Helix Plus mattress review to learn more.

Saatva HD

Perhaps the perfect, luxury option for heavier individuals and couples, the Saatva HD ranks as a top mattress with regard to quality, price, support and comfort.

Saatva is an online retailer that offers luxury beds, and the HD is their model for heavy sleepers. It features a classic innerspring feel and is on the firmer side, but the pillow top has a layer of contouring memory foam beneath it for comfort.

Read our Saatva HD mattress review to learn more.

Tends to Sleep Hot

All-foam beds tend to sleep hotter than latex, innerspring and hybrid mattresses, and the Layla Mattress earns mixed reviews in this performance category. Some reviewers write that it sleeps comfortably but not cool, while other sleepers who are more sensitive to heat write that it sleeps hot.

For example, a couple reviewing the mattress on wrote, “Coolness/heat seems to be about the same as our last bed.” Another reviewer wrote, “It doesn’t heat up like some of our other memory foam mattresses do, but it still sleeps a little warm.”

  • The Layla’s copper-infused memory foam and Thermo-Gel technology may help the bed sleep more temperature neutral than most memory foam mattresses, but it does not have enough active features to sleep cool.
  • If you’ve already purchased the Layla Mattress and find that it sleeps hot, consider changing your sleeping environment to promote a cooler night’s sleep. Options include increased A/C or fans, more breathable sleepwear and cooling sheets.
  • If you already purchased a Layla Mattress, try sleeping on the firm side. Firm mattress styles are known for sleeping cooler than soft mattresses.
  • For shoppers who like the Layla brand, the Layla Hybrid’s pocketed coil support core will provide much more airflow than the original Layla, and it’s still a double-sided mattress.

What’s Great About the Layla Mattress?

While some shoppers have qualms about the Layla Mattress, it appears to be a solid memory foam mattress for many shoppers. Because the Layla original offers two firmness levels, back sleepers, side sleepers and stomach sleepers can almost always achieve a comfortable night’s sleep on the bed. One of the more affordable bed-ina-box options, Layla offers all sizes from Twin XL to California King for less than $1,200. Couples also enjoy the bed’s versatility and low motion transfer rates.

Layla Sleep’s policies also attract people to the brand. All Layla mattresses ship as a bed-ina-box, and Layla offers free shipping to the contiguous USA (customers in Alaska, Hawaii and Canada pay a flat rate). Like other mattress brands, Layla offers a generous sleep trial period for shoppers, and if you decide to keep the Layla Mattress or Layla Hybrid, it’s protected by a Lifetime warranty. For more details about the Layla bed, see our Layla Mattress review.

For the best deal on a Layla Mattress, check out our Layla Mattress Coupons!


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The Bottom Line

All in all, we think the Layla memory foam mattress is a high-quality, good mattress for side sleepers, couples who need low motion transfer and those who love memory foam. Both sides of the Layla will contour to the sleeper’s body and alleviate pressure points, and most reviewers find the bed very comfortable regardless of the firmness option they choose. However, if you’re looking for the best mattress on the market for cooling, edge support or overall support, this bed simply may not meet those needs.

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