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Keetsa Mattress Review

Keetsa one of the more popular online sellers of “green” mattresses and bedding, but I was unable to respond since I had not actually tried them out. So, I took a trip to New York City to their showroom in Lower Manhattan to try out their models.

This one is tough to score because it covers multiple models.  But on average, I would give them:

Nerd Score: 4.6/5

SUMMARY

Keetsa is another long-term player in the online mattress game, one of the few that began manufacturing mattresses for sale before the industry exploded with other direct-to-consumer mattress vendors.

That’s probably why Keetsa seems well-poised to attack the market. It works to sway you with its sheer numbers of options—seven different mattresses covering a range of firmness levels and details, in foam styles and hybrid styles.

Keetsa has been making mattresses at its San Francisco home base since 2007 and does things a little differently.

They buck convention by not specializing in a single mattress type but creating versions of both all-foam and hybrid mattresses. They buck convention by flooding the works with price and firmness options. They buck it by charging a return fee (10 percent of the purchase price) if someone decides to send the mattress back when so many online outfits handle the shipping themselves.

Even though Keetsa gives you options to choose from and you should be able to find a mattress in their stable that works for you, please know that Keetsa mattresses start firmer than most. If you like a softer mattress, you’ll find tough going.

HIGHLIGHTS

Here are some special qualities of the Keetsa mattress brand:

  • Seven different types of mattresses to fulfill a range of needs
  • 100 percent cotton fabric cover is treated with flame retardant materials
  • Their hybrid, coil, foam mattresses use the same individually wrapped coil system
  • Coils are thick, 13 gauge, and that’s what gives the mattresses their firmness
  • 12-year warranty is two years longer than most warranties
  • 90-night sleep trial period
  • May activate return and refund after 30 days
  • Refund will be minus 10 percent of the purchase price to cover processing.

FEATURES

Keetsa offers seven different types of mattresses in foam or hybrid versions. Because of the plethora of choices, we’ll try to curate the information, noting which versions share characteristics and which are unique to each mattress.

We will do all of that legwork because we are just that kind of people.

Type

Keetsa has two all-foam mattresses:

Keetsa sells four models of coil-foam hybrid mattresses:

Firmness

The Tea Leaf Supreme and Keetsa Cloud are both made of foam so they’ll be naturally less firm than the other five hybrid mattresses. Still, both are best described as medium firm. Keetsa Pillow Plus is medium firm

The Tea Leaf Dream would be considered luxury firm, since it uses a slightly different coil system, one that is that’s wrapped in foam. Sinking down into it won’t be as harsh once you hit the support layer

The hybrid Tea Leaf Classic, Keetsa Latex, and Keetsa Plus are all on the very firm side of the firmness scale.

Edge support

The Team Leaf Supreme and Keetsa Cloud will not perform as well at edge support as the coil-foam hybrids that are the Tea Leaf Dream, Tea Leaf Classic, Keetsa Latex, Keetsa Pillow Plus or Keetsa Plus.

All-foam offerings usually don’t. The hybrids, with some coil support, will hold you up while sitting or sleeping on the edge, and give some contouring to your body if you’re a side sleeper.

Motion transfer

The Team Leaf Supreme and Keetsa Cloud will do a bit better job of isolating movement in beds shared by two people. Foam mattresses have always done a good job at this.

On the other hand, coil-foam hybrids—Tea Leaf Dream, Tea Leaf Classic, Keetsa Latex, Keetsa Pillow Plus or Keetsa Plus—will register some movement, more than the foam versions, but to varying degrees.

The way mattresses are built these days, most of them fall in the middle of the pack for motion transfer. It’s rare for a person sleeping in a new mattress these days to get rousted out of a deep sleep by a partner who needs to use the restroom.

CONSTRUCTION

The cover of each mattress depends on the price point. The most expensive in the lot will feature a hemp-blend jacquard fabric that is cool and breathable and fire-safe. Others will use an organic, fire-safe cotton cover.

The first real layer is actually the cover quilted with either memory foam (Keetsa Cloud), wool padding (Keetsa Latex) or both padding and memory foam (TL Supreme, TL Classic), TL Dream) to cushion the sleeper. Obviously, the quilting keeps material in place and helps with breathability.

At the very top of the Keetsa Pillow Plus and Keetsa Plus, the cover fabric and wool padding are quilted with a fire-safe layer sandwiched in between.

The next layer in the TL Supreme and Keetsa Cloud is a fire-safe “Inner cover”.

The rest of the layers in the all-foam mattress are different layers, densities and thicknesses of memory foam for contouring and support. For example, the TL Dream has a slab of innovative foam that mimics the bounce and pressure relief of latex.

The rest of the layers in the hybrid mattresses include coil layers from 7.5-8 inches thick. The coils make sure the mattresses respond to shifts in sleep position. Because they’re individually wrapped, they also do a good job contouring to the body’s specific curves. They help keep your back aligned because they’re able to accommodate your hips and shoulders

Mattress guts!

SPECS

Here is a breakdown of the Casper Wave mattress:

Dimensions

  • Twin: 39″ x 75″
  • Full: 54” x 75”
  • Queen: 60” x 80”
  • King: 76” x 80”
  • Cal King: 72” x 84”

Weight

82 pounds (queen)

Thickness

Tea Leaf Supreme12 inches Tea Leaf Classic – 13 inches
Keetsa Cloud10 inches Keetsa Pillow+ – 11 inches
Tea Leaf Dream14 inches Keetsa Plus   – 9 inches

 

BUYING EXPERIENCE

Trial

Keetsa gives you a slightly shorter-than-average trial period of 90 days. And they want you to sleep on it for 30 days before you decide if the mattress works for you and before you qualify for a refund. The refund will be 10 percent less than the price you paid for the mattress; that goes towards processing the refund and return.

Warning: If you buy your mattress on Amazon or other retailers not named Keetsa, you are not eligible for the 90-night sleep trail. You’ll have to follow the other companies’ rules about returning the mattress.

Warranty

Keetsa offers a 12-year warranty protecting you from manufacturer’s defects and sags that are 1.5 inches or deeper.

This is slightly better than the industry “standard” of 10 years. Keetsa will decide to repair or replace the mattress during the life of the warranty. As with most mattress companies, the warranty is only valid if you use the proper base or foundation (firm, rigid, smooth surface). Keetsa mattresses should not be used on adjustable foundations. If you do put it on an adjustable frame, guess what? Yep, it voids the warranty.

Delivery & Setup

Keetsa mattresses are compressed and wrapped in plastic and then shipped in a box.

Keetsa will deliver to the lower 48 states and shipping is free. Deliveries to most areas in Canada are also free and Keetsa will pay the duty and customs fees. But anyone who lives in an outlying area of Canada or in Alaska and Hawaii should call Keetsa to get a delivery quote.

Keetsa will get you the mattress within 5-7 business days after you place the order. Customers who live near the showrooms in the Bay Area of California, Los Angeles and New York City, who want Keetsa to take away their old mattress may work that out with the actual store.

Once you take the mattress out of the box and plastic wrapping and place it on its frame and foundation, the mattress will expand to its full size within 1 to 3 days.

Customer service

Keetsa has “sleep guides” ready to field questions via phone seven days per week. The best way to reach the company proper is by filling out the email submission form and waiting for a reply. You want access to a company that’s trying to fulfill every dream a sleeper has with seven different mattress options.

Keetsa also has six brick-and-mortar stores that you are free to call for information and feedback during store hours. All of the physical stores—Berkeley, Los Angeles and San Francisco in California, and another in New York City—are also open seven days per week. If you need to see the mattress in person before you buy, consider a road trip.

Price

(See scale below)

All-foam mattresses

  • Tea Leaf Supreme $$$ — Needs own foundation; using adjustable base will void the warranty
  • Keetsa Cloud $$ to low $$$ — Need own foundation; firm, try mattress topper for comfort

Innerspring mattresses

  • Tea Leaf Dream              $$$
  • Tea Leaf Classic high     $$ to $$$
  • Keetsa Latex high          $$ to $$$
  • Keetsa Pillow Plus         $$
  • Keetsa Plus high            $ to $$
SymbolRange
$$0-750
$$$750-1,250
$$$$1,250-2,000
$$$$$2,000 – $4,000
$$$$$$4,000+
Click here to get our Exclusive Deal

CONCLUSION

Keetsa mattresses are going to be firmer than you might expect. They use some seriously dense support foam and super strong coils in the mattresses with coils, so it’s best to go in knowing that. Their firmest mattress would be considered extra firm and their softest is more like medium firm.

In general:

  • The Tea Leaf Supreme is a great all-form choice for side sleepers, though any position is fine on this one. The foam layer contours to the hips and shoulders to relieve pressure.
  • The Keetsa Cloud is an all-foam choice recommended for side sleepers and anyone who likes a properly firm bed. May not be a good choice if you sleep on your back or stomach because the foam here doesn’t contour like you might need it to.
  • The Tea Leaf Dream is Keetsa’s most luxurious hybrid. It’s more on the medium side of firm. The layers graduate in firmness from top to bottom. Your body should naturally find its sweet spot of support.
  • The Tea Leaf Classic is a hybrid with a lot of foam layers at the top. It is more firm though not as intense as the Keetsa Cloud. Some of the firmness comes from high-density foam. Stomach and back sleepers may like this better.
  • The Keetsa Pillow Plus hybrid is a lower-priced option, though still comfortable. Could be a good choice for college students or for the guest room. Good if you change positions at night or the mattress has to work for a lot of people.
  • The Keetsa Plus is the least expensive and most basic Keetsa mattress. It’s great for back and stomach sleepers. Again, it’s on the firmer side, but not as hard as the Keetsa Latex. If you like a firm mattress, here’s a more affordable option in the Keetsa inventory.

Keetsa uses high-quality materials but does run at a higher price point than other direct-to-consumer mattress sellers.

You have a ton of options, though. You stand a great chance of finding the right mattress for your needs.


Comments (22)

    • Also, consider stopping over at the Nest Bedding store in NYC if you go to Keetsa, just so you can compare. I’m a big fan of the products at Nest.

    • I’ve tested out the Keetsa Tea Leaf Classic and Dream. Above you mention you really like Nest. I found the classic to be pretty firm and the dream to be more plush/soft. If I was looking for a ‘hybrid’ which model would you suggest I look at from Nest? How would the classic and dream compare to the nest honest bed? Any other thoughts/suggestions are much appreciated. Thanks

    • If you’re going into a Keetsa store to try them out, I’d recommend also going into the Nest store. There are Nest stores near all of the Keetsa stores that I’m aware of. (One of the guy who helped set up Keetsa is the guy behind Nest, by the way).

    • Thanks so much for this review — it is so helpful. I am torn between an Alexander Bed Medium and the Keetsa Tea Leaf Dream. I’d probably go with the latter on intuition alone, but it’s almost double the price. I find it so impossible to compare and to know whether it’s justified to get it, since I also did like the Alexander a lot as well. And the warranty is better for Alexander. Do you have any thoughts? Hybrid vs. Foam? My main hope is alleviation of neck/shoulder pain — I have super stiff shoulders/neck, and have always slept on firm mattresses.

  1. We purchased a tempurpedic flex prima and instantly had regret about the price. We canceled before delivery. We look a chance on the Loom & Leaf and found it to be very firm at first. We have it about 10 days. Now we are finding it softer but it’s really not comfortable. I have pain in my shoulder and feeling pins and needles in my arms. Maybe it’s too firm. We are considering returning it. Keesta was recommended and I wondered if you could tell me what model would compare for comfort? We think we liked the tempurpedic because it was coils, foam and gel. Loom & Leaf only was gel and foam. What’s your take? Thanks

    • If you’re heading to the Keetsa store to try it out, trust your body over anything I can tell you.

      In generally, having coils is not a good thing in a mattress. It will feel familiar if that’s what you’ve slept on all your life, but foam mattresses get better reviews than innerspring.

  2. We have had a Keetsa PillowPlus since 2011. It wasn’t ever terribly comfortable but has degraded significantly during the last year, becoming too firm, while also developing sagging, compressed spots where we sleep. I would not buy another one. We also had a Keetsa Kare Kit which, according to the salesman, was supposed to allow us to replace it with another if we ever wanted. This turned out to be impossible. We sent them photos as they requested and they said that they couldn’t see what the problem was.

  3. Hi! Thanks so much for your site, it’s a great resource for those of us who don’t know much about this stuff…

    I’ve been sleeping on a Keetsa Tea Leaf Classic for 3+ years, and I think it’s great. It’s time to get a bigger bed, though… you said in your excellent review that it’s a little pricy because of all that “green” nonsense. If I didn’t care much about that stuff one way or another, what would be a similar mattress in firmness/quality that might be less expensive?

  4. As Jeff said, Keetsa is selling a toxic, non-organic foam mattress manufactured in China.I had the misfortune of purchasing this horror from a vender who claims to sell organic products in Santa Fe, New Mexico and I have the systemic allergic reactions to prove it.Beware.Now how do I get rid of it?It must be hauled to the dump but even disposal costs money and it is too heavy for me to pick up.

    • I don’t believe any mattress is “toxic.” If you can prove that, you can make millions in a lawsuit. That’s just not based in reality.

      Second, I state in my article that it’s not organic. I have an entire section on that.

      Third, they have a return policy in which they take care of the disposal, and you’re responsible for the fee less 10% of the purchase price.

  5. I have been sleeping on a Keetsa Plus for 5 years now: the mattress is just as firm as it was when I bought it. I use a lambswool mattress topper which solved the ‘sleeps hot’ issue.
    I couldn’t be happier with this purchase.

  6. If you look at Keetsa yelp page in San Francisco and Berkeley you’ll find many people finding their foams are failing after just 2-3 years. This is the issue with cheap Chinese foam filled with charcoal. Yes, charcoal.

    • They should file a warranty claim in that case. I don’t get the impression that the foams are cheap at all, but there are always quality assurance issues with pretty much every mattress being made. While they are Chinese made, I’m inclined to believe them that they didn’t just pick the lowest bidder on Alibaba to make their mattresses. I was told they carefully selected the factory, and I haven’t seen anything to the contrary.

      If you look at the reviews for virtually any mattress, you’ll hear people complain about the foams falling apart. This is the nature of reviews. Overall, people seem to be relatively happy with their Keetsas. The review aggregation website, Sleep Like The Dead, shows that they have an 83% customer satisfaction rating (though with an admittedly small sample size… there should be about a 4% margin of error).

      In any case, as I stated in the review, it is my intention to make Keetsa less of a blind purchase by explaining how each mattress feels. I think they’re a bit on the expensive side for what you get, but if you really want to buy a Keetsa anyway, I want people to buy the one that best fits their needs.

  7. Great review, I loved your analogy of the Prius and Tesla S. I’m shopping around for mattresses right now and am considering a keetsa pillow plus because it fits the budget. Would you recommend any other brands similar to Keetsa I can compare with?

  8. Keetsa is a petroleum based memory foam with a chemical fire barrier mattress made in China and shipped from China. The only thing green is the logo. They use 12% hemp in some covers and say it’s a hemp cover. Do you have any integrity or is this strictly a pay to play website?

    • Here’s the thing: I don’t really care about any of that. My review is based on the comfort and support of the mattresses. At no point did I claim they were perfectly environmentally friendly. At no point did I say that they were not petroleum-based. In fact, I admitted as much.

      I am not a part of the hysteria claiming that fire barriers are dangerous. They’re not, and they’re mandated by law. And saying something is “chemical-based” is just plain dumb, because everything you can touch is a chemical. Water is a chemical. Oxygen is a chemical. Everything is a chemical. Chemical does not mean harmful.

      Like I said in my article, there will be people who want to buy this mattress because they take some steps to minimize environmental impact (again, not eliminate environmental impact. They’re not organic mattresses, and I said as much.) I provided this review as a service for people so they have a better idea of how the mattresses feel before ordering them. And people DO order them. Keetsa is a rather popular brand, despite what you would hope to be true. And outside of a few showrooms in 2 states, people generally don’t have a chance to try them, so I tried all of them, so people who order the mattress will know what they’re getting.

      As far as integrity goes, I only sell products that I believe in. It is my honest belief that Keetsa mattresses are well-made, if a bit expensive for what you get. And I also believe that they do take steps to be more eco-friendly than the other Chinese-made products. Again, I’m very up-front in the article that they only replace some of the petroleum with plant-based foams, and as you point out, they replace some of the cover with hemp. At no point have I ever stated differently.

      If you know of a mattress that fits your litmus test for what “eco-friendly” means and is just as well-made as Keetsa at a lower price, let’s hear it. I know of some that are well made and organic, but expensive. I know of some that are organic and cheap, but low quality. I don’t know of any that fit all of the criteria that you want them to fit.


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