The Bear Mattress company has been delivering high-quality mattresses since its doors first opened more than 25 years ago. Known for excellent customer service, Bear commits itself to providing customers with high-quality bedding materials such as new mattresses, mattress protectors and pillows. Bear also offers company policies – including warranties that last between 10 and 20 years – that encourage a stress-free experience and more restful sleep.
Bear offers three different mattress models:
Bear Mattress
The original Bear Mattress model consists of cooling graphite-gel memory foam and responsive transition foam. Both materials work together to deliver a supportive, contouring sleep surface that offers pressure point relief and wicks away unwanted body heat. Due to its high firmness level on the firmness scale, this mattress is best suited for most sleeping positions and for those who tend to sleep hot. Still, side sleepers and strict stomach sleepers should probably steer clear of the Bear. Couples will also enjoy the Bear’s edge support and motion transfer reduction.
Bear Pro Mattress
The Bear Pro Mattress is a memory foam mattress with a breathable Celliant cover, which reflects infrared light and promotes pressure relief and faster muscle recovery for athletes, people with active lifestyles and people with back pain or neck pain. There is also a comfort layer of copper-infused foam that provides extra cooling and acts as a natural antimicrobial layer to prevent the build-up of allergens and other substances in the mattress. Similar to the Bear foam bed, this is designed to accommodate most sleeping positions and extra-hot sleepers.
Bear Hybrid Mattress
The Bear Hybrid Mattress combines several premium foam layers (including high-density support foam) and a Quantum Edge Coil System to deliver a durable, medium-firm sleep surface that adapts to all body shapes and sizes, back sleepers, and stomach sleepers. The coil system also comes with terrific motion isolation for couples that share a bed. Our best hybrid mattresses could also help you narrow down a hybrid that works for you.
Overview of the Bear warranty. Does it cover all models to the same extent? How does it compare the industry standard of mattress warranties?
Bear offers a 10-year limited warranty on its Bear and Bear Pro mattress models, and a 20-year warranty on the Bear Hybrid Mattress. The industry standard is between 10 to 20 years, putting Bear at slightly above average when comparing its warranty to other manufacturers.
The Bear warranty does not cover a decrease in feel or recovery in the mattress’s memory foam or inner springs, which can occur naturally over time. A decrease in feel or recovery should not have a negative impact on the pressure relieving abilities of the mattress.
The warranty also does not apply to the mattress or cover if either has been burned, cut, shredded, torn, stained, physically damaged or abnormally soiled during use.
Bear’s warranty policy only applies to the original purchaser of the mattress, meaning whomever bought the mattress directly from Bear or an authorized retailer. Secondhand owners of the mattress purchase it without enjoying warranty protection.
The warranties for the Bear and Bear Pro Mattresses each last for 10 years from date of purchase. For the Bear Hybrid Mattress, the warranty covers 20 years. On all three models, the outer mattress cover is protected from material or workmanship defects for a period of 1 year from date of purchase.
On the Bear and Bear Pro Mattress, the warranty covers visible and lasting body impressions greater than 1 inch, but only if they are not associated with a sag in the mattress support (such as the platform, box springs, or foundation).
The warranty for the Hybrid Mattress only covers impressions greater than 1.5 inches.
The warranty covers physical flaws in the mattress that may cause the memory foam to split or crack during normal usage and handling.
If the Bear, Bear Pro, or Bear Hybrid is deemed defective during the first 10 years of ownership, the company will cover all costs associated with repair and replacement with the exception of handling or transportation costs.
In years 11 through 20 of the Bear Hybrid’s 20-year warranty, Bear will either repair the mattress for only the handling cost or replace the mattress at a prorated charge plus transportation costs. The prorated replacement costs will depend on when the mattress is replaced.
For all of Bear’s mattresses, the outer cover is protected for 1 year against material or workmanship faults.
The Bear warranty does not cover standard wear and tear that comes with normal usage of the mattress. For the Bear and Bear Pro mattresses, this means body impressions and indentations less than 1 inch, and for the Hybrid mattress, this includes body impressions less than 1.5 inches.
The warranty policy does not cover a normal decrease in the feel, firmness or recovery ability of the memory foam used in Bear’s mattresses.
The warranty coverage does not apply if the mattress or cover has been damaged, burned, cut, stained, torn, physically damaged or abnormally soiled during use.
Bear’s warranty policy does not cover mattress wear, tear or damage if the owner did not place the mattress on a firm, solid-surface such as an adjustable base or bed frame.
See Also: Bear Mattress Coupons
Call Bear – Call Bear Mattress at 1-844-311-0035
Email Bear – Email Bear at claims@bearmattress.com
Be sure to have a proof of purchase nearby when you report a warranty claim with Bear. If Bear replaces the original mattress with a new one, Bear will keep the original mattress that you purchased.
All Bear mattress models come with a 100-night sleep trial so that you can test the mattress out to see if you like it. If you’re unhappy with the new mattress, you can return it for a full refund. However, according to Bear policies you must try the mattress out for at least 30 nights before initiating a return.
Bear designs their mattresses to be one-sided, so they do not require flipping. Every 6 months, you may rotate the mattress 180 degrees to keep the surface fresh and even.
Bear uses CertiPUR-US certified foams, which avoid off-gassing and are free of formaldehyde, phthalates, mercury, lead, heavy metals, potentially harmful fire retardants and other toxic ozone depleters.
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