Pricing Options and Purchase Experience
Whether your purchase your mattress in a Mattress Firm store or at MattressFirm.com, you’ll receive a generous return policy, a price guarantee, APR financing options, a 120-night sleep trial, and the manufacturer’s warranty.
Mattress Firm has a C+ Better Business Bureau rating and is not BBB accredited. Reviews are mixed, with some customers leaving positive feedback about both the purchase experience and the product they selected, while others share stories of missing product pieces, poor quality merchandise, and insufficient customer service. It’s likely that the experience you have at a Mattress Firm store will vary by location, so research your local store on review sites like Google and Yelp before setting out to test mattresses there.
While third-party retailers similar to Mattress Firm, like Mattress One, Mattress Warehouse, and Denver Mattress Company, sell some of the models they carry online, your best online alternative to shopping in-store at a Mattress Firm location will be the websites of the brands and manufacturers the company carries.
As mentioned, Mattress Firm stores carry a wide variety of brands including Serta & Simmons and Purple, the majority of which sell mattresses through their own websites. Head to each website to see if you can find a discounted price. Keep in mind that Mattress Firm’s proprietary brands, like Hampton & Rhodes, Sleepy’s, and Tulo, may only be available at the Mattress Firm brick-and-mortar store and on the Mattress Firm website.