Saatva offers customers the option to return luxury mattresses within a home sleep trial period. We share everything you need to know about the Saatva return policy below.
Saatva offers customers the option to return luxury mattresses within a home sleep trial period. We share everything you need to know about the Saatva return policy below.
Disclosure: By clicking on the product links in this article, Mattress Nerd may receive a commission fee at no cost to you, the reader. Read full disclosure statement.
Like most bed-in-a-box mattress companies, Saatva promises to take back a new mattress if it fails to meet a customer’s needs. But what’s the process like? Is it painful? Is it free? Saatva’s website says that, if you’re not completely happy with your Saatva mattress during the sleep trial, they’ll come get the mattress and refund your money.
The catch? You’ll be responsible for a $99 transportation cost for labor and gas associated with the mattress pickup. The brand donates returned mattresses to employees and associates or to veterans’ shelters. Keep reading to learn about the Saatva sleep trial policy, how to return a Saatva mattress, and how to exchange a Saatva mattress.
In-home trials have become standard in the online mattress industry, giving consumers the flexibility to order a mattress without visiting a showroom and to return it for a full refund if it doesn’t meet their expectations. The Saatva in-home sleep trial period is 180 nights long, or roughly six months.
The sleep trial period begins the day your Saatva innerspring mattress is delivered via free white glove delivery. If you aren’t happy with your Saatva mattress during the 180-night trial, you can contact Saatva to initiate a return. There’s no break-in period required, meaning that you can return the mattress at any point during the sleep trial. As a contrast, some mattress companies require that you sleep on the bed for a minimum of 30 or more nights before initiating a return.
You can opt to return the mattress for a full refund or exchange it for a different firmness level or model. For example, if you ordered the Saatva Classic, you can exchange it for a new mattress in the same size with a different firmness setting (plush soft, medium firm, luxury firm, etc.) or the same setting in a different size.
Either way, you’ll be charged a $99 transportation fee. If you choose to exchange the mattress for a more expensive model, you’ll also pay the difference between the original costs of both items.
Each mattress purchase receives just one sleep trial period. If you decide to keep the Saatva mattress, it’s backed by a 15-year warranty. During the first two years of warranty coverage, Saatva will replace your mattress completely free of charge with a brand new one if it’s deemed defective. During years three to 15, Saatva will repair and re-cover your mattress with a new Euro-pillow top organic cotton cover if it’s deemed defective, and you’ll be charged $99 in transportation costs each way.
To return a Saatva mattress:
Within the 180-night sleep trial period, you can exchange your innerspring Saatva mattress for a different one. If the new mattress you want is the same price as the old mattress, you’ll only be asked to pay the $99 transportation fee. If the new mattress has a higher price, you’ll be asked to pay the $99 transportation cost and the difference.
To exchange a Saatva mattress:
Note: If you live in New York, Saatva’s only brick-and-mortar showroom is located on Third Avenue.
In-home trials and customer-friendly return policies are par for the course for online mattress companies, so the differences in the experience you’ll have with each company lie in the details. Read below about how Saatva’s return policy stacks up to other mattress brands in the industry.
With Casper, you get a 100-night sleep trial. During the trial, you can return the bed-in-a-box mattress for free. Casper’s policy includes a break-in period, so you’ll need to wait 30 days before initiating a return. Like Saatva, Casper has a customer service team that handles return processing. The company will send a representative to pick up your mattress for free, and then you’ll receive a full refund.
The Leesa return policy states that you have 100 nights to return a Leesa Hybrid mattress or memory foam mattress for free, but returns can only be initiated after a 30-night break-in period. Returns are only free for customers who live in the continental United States. If you live in Alaska, Hawaii or another U.S. territory, you may be subject to transportation costs.
Tuft & Needle mattresses come with a shorter sleep trial than the Saatva (100 nights). You can initiate a completely free return by contacting customer service, so there’s no transportation or pickup fee. Tuft & Needle sends third party companies to retrieve returned mattresses.
Though Saatva’s return policy is straightforward and simple, it’s important to keep in mind that there are certain things that could make your new mattress ineligible for a return or exchange. Mattresses that are not eligible for returns may:
Online reviews about Saatva’s return and exchange policies are overwhelmingly positive. Most consumers write that Saatva customer service representatives deliver a high-quality experience and are empathetic, understanding and accommodating, and they also say that the return process is quick, hassle-free and smooth. However, a small handful of customers are dissatisfied or frustrated with the process. One wrote that the company was “giving [her] a hard time about returning,” although she was one month outside of the return period. Another wrote that the third-party pickup companies have failed twice to meet at the scheduled time.
Comments (0)