The Original Mattress Factory Review

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The Original Mattress Factory Overview

The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. The majority of their stores are located in the eastern United States, but the company ships anywhere in the continental U.S. Marketing its mattresses as “thoughtfully made and honestly priced,” the Original Mattress Factory (OMF) eliminates the middleman by manufacturing its own products and passing the savings on to consumers.

The OMF’s philosophy and mission, according to their website, involves providing the best experience for customers by producing quality mattresses, being courteous, and allowing shoppers to browse without pressure. The company has an A+ rating from the Better Business Bureau and is BBB accredited, which together indicate that the company is following through on its customer service first philosophy. But are the Original Mattress Factory’s mattresses comfortable and long-lasting? 

In this review, we’re sharing our top mattress picks from OMF and a guide to shopping at this popular mattress store.

Top 5 Original Mattress Factory Mattresses

Before we reveal our top picks, it’s important to understand how The Original Mattress Factory classifies its products. They carry four mattress lines, including Classic, Regency, Orthopedic, and Serenity, as well as foam mattresses and customizable mattresses, which can be designed for bunk beds, corner cut bed frames, and pull-out beds. Each line includes a variety of styles and comfort levels that range from ultra-plush to ultra-firm. Here’s an overview of OMF’s mattress lines:

  • Classic Line –As the company’s budget mattress line, Classic includes competitively priced innerspring mattresses that are thinner than average. These mattresses start at just $129 and have a simple construction. With just 3/4 inch of foam on each side, they tend to feel very firm. 
  • Regency Line –The Regency line includes innerspring mattresses that have varying thicknesses of cotton foam comfort layers. While technically hybrid models, the foam used is standard poly-foam, so it won’t be especially conforming. This is one of OMF’s more popular lines because of the middle of the road, medium-firm feel and reasonable price point. Mattresses in this line start at $329. 
  • Orthopedic Line –The Orthopedic line includes seven models ranging from the firmest available to a soft pillow top. All mattresses in this line feature an innerspring system, which rests beneath varying levels of foam. Some models are two-sided. This line starts at $379. 
  • Serenity Line –As the company’s luxury line of memory foam mattresses, the mattresses are designed to provide superior support along with improved durability, creating a luxurious experience. These mattresses include latex or memory foam in their construction and may be one- or two-sided, depending on the design. This line starts at $1,079.

Reason to Buy

A Queen Classic Plush costs $479, making it one of the more affordable innerspring mattresses on the market. Despite the friendly price point, customers indicate that the mattress is extremely durable, with some reviewers noting that they’ve been sleeping on their Classic Plush for more than a decade.

This mattress received a 5.4 comfort rating from OMF, which falls right in the middle of their comfort scale (1 is ultra plush and 10 is ultra firm). It comes with a 10 year prorated warranty. We like this option for sleepers without back pain or serious conditions who enjoy a medium firmness level and have a modest budget.

Reason to Buy

This 11-inch mattress is one-sided thanks to the EuroTop design, which includes compressed cotton padding and roughly 4 inches of foam to create a soft and luxurious feel. It’s a step softer than the Classic Plush with a 4 comfort rating, but it’s slightly less durable due to the one-sided construction. It also includes handles to make moving and shifting the mattress more manageable. A Queen Regency Sapphire EuroTop costs $509 and comes with a 10-year non-prorated warranty.

Reason to Buy

At 15-inches thick, this innerspring mattress is a notch up from the Classic Plush and the Sapphire EuroTop in terms of materials, comfort, and overall quality. The innerspring system and foam layers are encased in a high-quality, stitched cotton padding. There are approximately 3.25 inches of foam on each side of the bed, and it’ll last longer than a one-sided mattress.

This mattress falls at a 4.3 on OMF’s comfort scale and is one of OMF’s most supportive and durable models. We recommend this mattress for sleepers with back pain or spinal issues. A Queen Orthopedic Super Pillow Top mattress costs $889 and comes with a 12-year non-prorated warranty.

Reason to Buy

This mattress is one of the softest OMF products, falling at 3.8 on the company’s comfort scale. However, it’s rated 9/10 in durability and support. This combination makes the mattress an excellent choice for lightweight sleepers who enjoy an ultra-plush feel but need the support, such as those who sleep on their sides or backs.

The thicker and softer padding will provide just enough comfort for the hip and shoulder areas, making a good mattress for side sleepers, but the mattress’ support is strong enough to keep the spine in alignment for those in back sleeping positions. It comes with a 12-year non-prorated warranty and costs $1,139 for a Queen.

Reason to Buy

This mattress is rated a 4.4 on OMF’s comfort scale and has nearly perfect durability and support, according to the company’s rating system. The Talalay latex foam used in the comfort layers is naturally antimicrobial, bouncier than memory foam, doesn’t retain heat, and is gentle on the muscles and joints. It has a 4.5-inch high-density polyurethane foam core, comes with a 12-year non-prorated warranty, and currently costs $1,779 for a Queen size.

Policies and Buying Experience

It’s relatively standard for mattress manufacturers to offer various perks such as free shipping and returns, trial periods, and white glove delivery. However, The Original Mattress Factory includes none of these with their buying experience, so it’s important to note that the bed you purchase is the bed you’ll be stuck with.

This isn’t to say you shouldn’t purchase from OMF, however. Customers consistently rank the company high with regard to both product and customer service satisfaction. Shopping in-store, rather than online at the company’s website, is recommended, as the sales personnel can guide you toward a mattress that makes sense for your lifestyle, budget, sleeping style, and preferences, and you’ll have the chance to test out the models they recommend.

From what we’ve seen, all OMF mattresses and box springs come with a warranty that varies by model in duration and whether it’s non-prorated or prorated. In a non-prorated warranty, you’ll receive full protection in the case of a defect and won’t ever have to cover costs for repairs or replacements. In a prorated warranty, you may incur some costs of the repair or replacement, and the costs usually increase the more years you own the product. 

Online Alternatives

If you don’t live near an Original Mattress Factory location or are turned off by their less-than-generous return and shopping policies, there are plenty of online alternatives to explore when mattress shopping. For example, Purple is a newcomer to the mattress space that’s disrupting the industry with their quirky advertising campaigns and introduction of unique gel and polymer materials into mattress models.

Brooklyn Bedding, another newcomer, provides a similar price point to that of OMF mattresses, as they also eliminate the middleman. If you’re searching for an innerspring mattress, try the Brooklyn Bowery Hybrid, and if you’re the all-foam type, try the Brooklyn Bowery. Both feature reasonable price points in a similar range to the OMF innerspring and all-foam models.

Another popular online mattress company is Puffy. They offer a 101-night sleep trial and a lifetime warranty with all their mattresses, are highly rated by Forbes and Consumer Reports, and designed their mattresses with a variety of features that simply make the sleeping experience better. For example, the mattresses provide spinal alignment and pressure relief, have cooling technology thanks to a gel layer, and are climate-adaptive. The mattresses fall between 5 and 7 on the firmness scale, making them suitable for sleepers of all positions, shapes, and sizes. 

Pro and Cons of Buying in a Store vs. Online

The Original Mattress Factory is one of the only remaining companies with a strong brick-and-mortar presence whose physical stores tend to receive more attention and business than the company’s online website.

If you live near an Original Mattress Factory and are tempted to check it out, you’re probably wondering: Is it worth it? Should I buy a mattress online or shop in-store? There are benefits to each, so let’s examine the pros and cons.

When you buy a mattress online, it can be confusing due to the sheer amount of retailers and choices available. The other drawback is that you can’t try the mattress before you buy it. However, online retailers like Leesa, Puffy, and Nectar do give you a sense of the brand’s mission and quality while providing a simple, quick way to browse the options they offer.

Related: Best Online Mattresses

On the other hand, shopping in-store provides the tactile experience that is impossible to receive online. If you’re a good negotiator, some mattress stores are open to price matching. On the downside, you won’t be able to see the expansive variety of mattress sizes, models, and makes available. 

Our recommendation is to combine both methods, if possible. Head to a showroom with non-pushy sales personnel and test out a variety of beds, including innerspring, all-foam, hybrid, extra-firm varieties, pillow tops, ultra-soft beds, and any other type you have an interest in. Once you’ve narrowed down to less than five mattresses, comparison shop online, paying attention to the company’s shipping, warranty, return, and trial policies.

If the mattress you decide on is available at the brick-and-mortar store in your town, try negotiating with them based on lower prices you’ve seen online. If they budge, purchase your mattress there, and if they’re unwilling to move, head home and buy your new bed online.