Mattress Guides

White Glove Mattress Delivery

Add convenience to your mattress purchase with White Glove Delivery.

By Alex Reale

Buying a mattress in-store can be quite tricky, especially if you’re planning to bring it back to your home on your own. By ordering a mattress online, there’s the convenience of having it delivered to you, either for free or at an additional charge. Typically, this delivery entails the shipping service dropping off your mattress at your front door and nothing more. 

Bringing a mattress into your home, hauling it to your bedroom, and unwrapping and setting it up can be extremely difficult and tedious, especially if you’re doing it on your own. Thankfully, many mattress retailers offer a special service to make things a little easier for you: White Glove Delivery.

What Is White Glove Delivery?

White Glove Delivery is a premium shipping and delivery service that provides extra care on most large items and fragile items. The details of what’s included in White Glove Delivery can vary between mattress retailers, but this service generally adheres to the same formula. For an added fee, the company will bring the new mattress into your home, take it to your desired room of choice, unbox it, set it up, and clean up any trash such as shipping and packing materials. 

The actual delivery process can also vary, but the way it works is that the mattress will be shipped from the company to an in-home delivery service provider. This partner will then reach out to the customer several business days before the scheduled delivery date to confirm. They will also establish a four-hour window in which the delivery drivers will arrive, and the customer will need to make sure that they are home to accept the delivery. You may also receive another phone call approximately one hour before delivery time to give you additional warning.

Some additional services that come with White Glove Delivery are taking away and disposing of your old mattress, boxspring, and foundation. Disposal can include recycling the mattress or donating it to a local organization.

In addition to all these benefits, White Glove Delivery will also ensure that your new mattress will be given the utmost care while it’s in transit. That means you don’t need to worry about damaged or broken boxes, and you can have peace of mind knowing your investment is protected.

Is White Glove Delivery Free?

White Glove shipping services can vary in terms of costs between mattress providers. Some companies will provide White Glove Delivery for an additional fee that is added on top of your mattress purchase price. Others may offer White Glove Delivery at no extra charge as a default shipping option, but they may inflate the cost of the mattresses themselves to make up for it. Finally, there are some companies that will not offer White Glove Delivery at all, possibly because the mattresses and standard shipping options are so inexpensive.

Pros and Cons of White Glove Delivery

White Glove Delivery comes with many advantages and a few disadvantages that one should consider before making a purchase.

One advantage of White Glove Delivery is that you are provided with superior customer service and special care. From the moment you place your order, to the time the delivery drivers leave post-setup, you’re getting high-class service all the way. The company will take care of everything to produce the best customer experience. All you need to do is let them into your home.

Another benefit of White Glove Delivery is peace of mind. Not only do you not have to worry about how you’re going to get your mattress inside your home and set up in your room, but you can also sleep soundly knowing that your purchase is going to be protected every step of the way. You will have the ability to track and monitor where your package is and know when you can expect it, allowing you to modify your plans as needed. The majority of White Glove Delivery services will also include insurance to further protect your mattress investment.

Lastly, there is much less waste associated with White Glove Delivery. The delivery drivers will clean up and remove all of the leftover packaging materials and make sure they’re properly disposed of in an eco-friendly and socially responsible manner. As mentioned earlier, White Glove Delivery can also include the removal of an old mattress. Typically, the mattress retailer will work with the delivery service to have the mattress properly disposed of so that it does not sit in a landfill. These old mattresses are usually recycled or donated to non-profit organizations or charities.

While there are many advantages that come with White Glove Delivery, it’s important that you know about the few disadvantages as well. The biggest issue most people have with White Glove Delivery is that it may be too expensive. However, you need to remember that your mattress is an investment and thus needs to be protected as such.

Another concern for people regarding White Glove Delivery is that some may not have the ability to be at home for the delivery due to other commitments. In this instance, it’s wiser for them to go with traditional curbside drop-off, which is usually the default option for many mattress providers.

Finally, White Glove Delivery may only apply to residents living within certain territories. For example, some mattress providers only offer White Glove service within the continental United States or within a certain range from one of their warehouses.

Summary

White Glove Delivery makes purchasing a mattress through online retailers much easier. Some people make the mistake of assuming they can handle mattress setup all by themselves, but then they realize it’s actually pretty difficult, which is why it’s a better idea to hire a professional company that specializes in White Glove Delivery.

Thanks to White Glove service, you don’t need to stress about having to haul your new mattress up flights of stairs or be faced with removing and recycling your old bed. If pricing is not an issue, you should consider White Glove Delivery for your next mattress purchase rather than just standard delivery.