The Fine Print: Nectar Mattress Warranty Breakdown

Nectar is an award-winning mattress manufacturer that aims to deliver premium comfort at an affordable price.  The Nectar “Forever warranty” is a Lifetime guarantee that extends to all mattresses purchased through the company website or authorized retailers. Most other mattress companies only offer a 10 or 20-year warranty, so Nectar’s generous policy makes it stand out against the competition.

Disclaimer: Warranties are legally-binding commitments that vary in length and complexity. This article is simply a resource and should not replace a thorough evaluation of a brand’s warranty agreement. 

How Long Does Nectar Warranty Period Last?

The Nectar Forever warranty is a lifetime guarantee on the company’s mattresses for the original mattress owner. If you give your Nectar mattress to a friend or resell it to another owner, you will lose coverage under the brand’s Lifetime warranty. 

If your mattress encounters any workmanship or material defects within the first 10 years, Nectar will replace it at absolutely no cost to you. From year 10 onward, Nectar will repair, re-cover or replace your mattress at its own discretion, and all you will need to pay is a $50 dollar transportation cost each way. Nectar says this fee will later be waived when the brand confirms the defect exists.

What is Covered by the Nectar Warranty?

Deterioration leading to visible indentations 

The Nectar Forever warranty will cover deterioration in the mattress that causes visible indentations greater than 1.5 inches. However, these indentations must not be associated with improper use or unsupportive bed bases, bed frames or foundations. 

Manufacturing defects related to the assembly of the Nectar mattress

If you notice any mattress defects as a result of poor manufacturing or workmanship, Nectar’s Forever warranty will cover it. We advise customers to carefully inspect the base layer, comfort layer and top layer of the mattress upon receiving it to see if you can spot any notable defects.

Physical flaws that cause foam deterioration

The Nectar Forever Warranty covers physical flaws in the mattress that may lead to quicker deterioration under normal, proper usage. These flaws include splits, cracks and similar degradation in the foam layers. 

Workmanship or material defects resulting in less pressure relief

Nectar prides itself on creating mattresses that offer pressure relief for your body’s sensitive joints: a great feature for back sleepers and side sleepers. If a Nectar mattress develops any defects in the material or construction that negatively impact its pressure-relieving abilities or cause pressure point aggravation, it may be covered under the Forever warranty.

What the Nectar Forever Warranty Does Not Cover

Mattresses subjected to neglect or misuse

Any damage or deterioration caused by misuse of the mattress is not covered by Nectar’s Forever Warranty. This includes neglect, improper handling and other violations of warranty instructions. 

Normal increase in softness over time

The adaptive Hi-CORE memory foam and quilted gel memory foam comfort layers set Nectar apart from other bed-in-a-box memory foam mattress brands, but the brand’s warranty doesn’t cover any increase in softness you may experience over time.

Over time, your mattress will naturally become softer, but this should not negatively affect its pressure-relieving or body contouring qualities. The Nectar Forever warranty will not cover this normal wear.

Comfort preferences

The Nectar memory foam mattress is a medium-firm bed that uses gel memory foam and a cooling cover to accommodate hot sleepers, side sleepers and couples trying to avoid motion transfer. Given its plusher feel, the bed is great for lighter back and side sleepers.

That being said, the Nectar Forever warranty does not cover personal comfort preferences in relation to memory foam material, mattress size or firmness level. The 365-night trial period allows you to test out your new mattress for up to one full year to see if it is to your liking. Make sure you check out where the Nectar memory foam beds lie on the firmness scale prior to making your purchase: It’s especially important for stomach sleepers and people with back pain.

Physical abuse

The Forever Warranty does not cover physical abuse to the mattress, including but not limited to stains, tears, cuts, burns and liquid damage. We suggest that you purchase a mattress protector to keep your bed in good condition, and to always take care to ensure you’re not damaging the mattress or using a base that doesn’t fully support the bed.

What Could Void my Warranty? 

• Burns, cuts, tears, stains and spills to the bed’s cover
• Using an incorrect base or foundation
• Transferring the mattress to a new owner
• Removing the “law tag” from the bed, which makes it impossible to prove the bed is the one you ordered

How does the Nectar Warranty Measure Up? 

Typically, warranty coverage among bed-in-a-box mattresses lasts for around a decade. That means customers get 10 years of protection against common defects like foam cracking, zipper breakage, and other issues. The Nectar mattress warranty goes above and beyond the typical mattress warranty: Nectar provides a “Forever warranty,” or lifetime coverage for the original owner of the mattress. If you’re looking for a mattress with one of the most comprehensive and long-lasting warranties on the market, we think you’ll hit the mark with a Nectar bed.

Filing A Warranty Claim with Nectar

After going to the Nectar Sleep website (nectarsleep.com), click on the Customer Support page. Here you can file a claim with the customer service department.

The Nectar team is available by web chat or email seven days a week from 8 a.m to 4 p.m. PST. They can help lead you through the process. It’s always a good idea to have your proof of purchase readily available when making a warranty claim. 

Caring For Your Nectar Mattress 

We’ve compiled a few tips on keeping your new Nectar mattress in tip-top shape:

• Avoid folding the Nectar mattress once you’ve opened it from its box 
• Refrain from completely removing the Nectar mattress cover
• If needed, spot clean the cover with mild detergent or hand soap

Cover the bed with a waterproof mattress protector to avoid stains and damage

FAQs about the Nectar Warranty 

Why does Nectar offer such a long warranty compared to the industry-standard 10-year policy?

Nectar understands that a mattress is a major investment, and that the quality of the mattress should match that. That is why Nectar guarantees that its mattresses are designed to last for a very long time. If they don’t, they’ll cover the full costs of replacement and repairs.

Is it free to return my Nectar mattress?

Within the 365-night sleep trial window, your Nectar mattress return is fully covered, so you don’t need to worry about any hidden costs or fees if you decide to return it. 

Does Nectar offer exchanges?

You can return or exchange the Nectar mattress during the trial period. You can decide whether you’d like to buy your new mattress before or after you’ve been refunded your money, but it’s a good idea to speak with a Nectar representative to ensure the process is handled as smoothly as possible.