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Tuft & Needle is a popular bed-in-a-box mattress company that specializes in providing high-quality mattresses at affordable prices. Their flagship Tuft & Needle mattress is a hugely popular foam mattress made from their unique T&N adaptive foam. This foam has all kinds of strengths, like strong edge support, great spine alignment, and high responsiveness. This makes the Tuft & Needle mattress a great choice for lots of different types of sleepers, including side sleepers, restless sleepers and heavyweight sleepers.
Still, no company gets perfect reviews all the time. In this overview, we’ll take a look at some of the most common complaints about Tuft & Needle. We’ll also give our opinion on which ones reflect a real problem with the mattress or the company, and which ones seem to be anomalies. If you’re thinking about buying a Tuft & Needle mattress, make sure you check out which complaints you actually need to worry about.
Common Tuft & Needle Complaints:
One of the biggest complaints about the flagship Tuft & Needle mattress is the firmness. Many people say that even though the Tuft & Needle mattress is rated as medium-firm, in reality, it is very firm: so firm that most people struggle to sleep on it comfortably.
Thankfully, Tuft & Needle heard about these complaints, and in 2016 they made some serious changes. They went from three layers of foam to two, and both layers are created by Tuft & Needle to be as comfortable as possible. Their flagship model is now much closer to a true medium-firm rather than extra firm feel, which is better for the vast majority of sleepers. If you’ve tried Tuft & Needle before 2016 and found it to be much too firm, we encourage you to try it again and see if the new construction is a better fit for your sleep needs.
The best part about buying a new mattress is waking up feeling refreshed and pain-free after sleeping on an old mattress that probably wasn’t giving you the kind of support your back needed. But some people said they didn’t have that experience with their new Tuft & Needle mattress. It’s normal to feel some discomfort when you first change mattresses, especially if you’ve never slept on an all-foam bed before, but several customers on Amazon reported that their Tuft & Needle mattress was actually causing more back pain than their old mattress, and the pain went on long after the first few weeks.
This may be because of the all-foam mattress construction. The Tuft & Needle mattress isn’t made with memory foam, which is known for reducing pain by preventing the buildup of pressure in various pressure points like the shoulders or the hips. It’s made with polyurethane foam, which may not provide the cushion or pressure relief needed to effectively reduce back pain.
The Casper Wave is a great mattress for anyone worried about back pain. It has zoned support foam which provides varying levels of cushion or support in different areas of the mattress, and it received an endorsement from the American Chiropractic Association.
Read our Casper Wave Hybrid Mattress Review to learn more.
The original Nectar mattress is another great option for anyone concerned about back pain, and it comes at an affordable price point. The top layer of the mattress is made from quilted gel memory foam which provides proper cushioning for pressure points like the lower back.
See our Nectar Mattress Review to learn more.
Before buying anything, many people check the reviews on Amazon to see what other people thought. Usually this is a great way to ensure that you’re making a good purchase, but it has caused some confusion when it comes to the Tuft & Needle 100-night sleep trial period. Many people on Amazon have reported that the return process is difficult, if not impossible, because Amazon requires that the mattress be returned in the original box it came in. This is a problem because foam mattresses are compressed with industrial tools and shipped in boxes that they can’t possibly fit back into after unboxing.
However, the solution to this common complaint is actually pretty easy. Simply purchase the mattress from the Tuft & Needle website. When purchased from their site, all you need to do if you want to return the mattress is contact a Tuft & Needle representative and they will refund you and send out a service to take your mattress to a local charity.
Waking up in the middle of the night sweaty and uncomfortable is not a great way to get a good night’s sleep. According to several customers, this is a common problem for the Tuft & Needle bed. When you take a look at the materials and construction of the mattress, this complaint does seem like a valid concern.
The Tuft & Needle mattress is made from a base layer of dense polyfoam and a comfort layer of softer, adaptive foam. Although foam makes for a very comfortable mattress, it isn’t the most breathable material. Unlike innerspring mattresses, which have lots of empty space surrounding steel coils, foam allows for very little air flow, which can result in significant heat buildup. The top foam layer on the Tuft & Needle contains graphite and cooling gel, which are both meant to help reduce overheating, but many people still say that it’s a problem for them.
The GhostBed Luxe is perfect for people who want a memory foam mattress without the extra heat common with all-foam mattresses. This mattress is made with four layers of cooling foam, topped with an extra cooling layer and covered with “Ghost Ice Fabric.”
Check out our GhostBed Luxe Mattress Review to learn more.
The Purple mattress meets several different needs at once, especially the need for breathability and pain relief. Instead of memory foam, the Purple mattress is made from the ComfortGrid, which is a hyperelastic polymer grid designed to cushion your body and support it at the same time. Plus, the grid design allows for cooling airflow all night long.
Read our full Purple Mattress Review to learn more.
Despite some complaints, the Tuft & Needle mattress has many great qualities that make it so popular. For example, it is comfortable for nearly every sleeping position. Whether you’re a back sleeper, a side sleeper or a stomach sleeper, there’s a very good chance you’ll get a good night’s sleep on the Tuft & Needle. Its medium-firm feel encourages healthy spine alignment no matter what sleep position you’re in.
It’s also a good mattress for combination sleepers or their partners. Combination sleepers tend to toss and turn, which can be difficult if your mattress isn’t responsive enough to allow you to move easily. The Tuft & Needle mattress allows for easy movement thanks to its high responsiveness. It’s also great at motion isolation, which means there’s very little motion transfer from one side of the bed to the other. So your partner can toss and turn all night without disturbing you.
Finally, the Tuft & Needle mattress is safe. Its foam is CertiPUR-US certified and Greenguard Gold certified, meaning it meets rigorous standards for emissions safety. Even though your new Tuft & Needle mattress will likely have an off-gassing smell very normal for foam mattresses, you can rest easy knowing it’s safe.
Overall, the Tuft & Needle mattress has a few legitimate issues you should be aware of before purchasing, but that doesn’t mean it isn’t a high-quality mattress. It just means the best mattress for one person may be the worst mattress for another. If you sleep on your back or if you or your partner tend to change positions throughout the night, then the Tuft & Needle could be a very comfortable mattress for you. If you tend to sleep hot or deal with chronic back pain, then you may want to check out some other softer, cooler mattresses instead.
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