Mattress Guides

Tuft & Needle Mattress Warranty Breakdown

Find Out What Is and Isn’t Protected By the Tuft & Needle Warranty

By Megan Griffith

Tuft & Needle Mattress Warranty Breakdown 

Tuft & Needle is a budget-friendly bed-in-a-box mattress company that makes three main mattress models: the Tuft & Needle Original mattress, the Mint and the Hybrid. Each has different strengths, but generally, Tuft & Needle is known for its breathable T&N adaptive foam construction, excellent pressure relief and spinal alignment. These construction details make Tuft & Needle one of the best brands for hot sleepers and side sleepers. If you’re still deciding which Tuft & Needle mattress is best for you, read our Tuft & Needle Mattress Comparison. 

Overall, T&N mattresses are a great option for anyone looking to buy a new mattress. Still, it’s important to understand the warranty before purchasing the bed. What’s covered? What could void the warranty? Is it a good warranty compared to similar mattresses? Let’s find out.

Tuft & Needle Mattress Warranty Overview

All three Tuft & Needle mattresses––the Original mattress, the Mint mattress and the Hybrid mattress––are covered by the same warranty. This means no matter which T&N mattress you buy, you will get the same coverage. All of the information in this article applies to all three mattresses. Compared to similar mattress brands offering a similar product (affordable all-foam beds), this is not the best warranty on the market, but there are some positive aspects we want to highlight.

For the best price on a Tuft & Needle mattress, check out our Tuft & Needle Mattress Coupons. 

How Long Does Tuft & Needle Warranty Period Last?

All Tuft & Needle mattresses are covered by a 10-year limited warranty. The warranty is not prorated, meaning your mattress is covered under the same conditions on your first day sleeping on the mattress and your 1,000th day. During the first 10 years of your ownership of the mattress, you can file a warranty claim and receive a repair or replacement.

Some similar brands offer 25-year limited warranties or even lifetime warranties, so 10 years is not the longest coverage available. But Tuft & Needle is not alone in offering a 10-year limited warranty. Casper and Purple, other popular mattress companies, also offer a 10-year limited warranty on their mattresses. Also, time is not the only factor that matters in a warranty. It’s also important to consider what the warranty covers.

What Is Covered By the Tuft & Needle Warranty?

Body Impressions or Indentations

One potential problem with polyfoam or memory foam mattresses is body impressions or indentations. This is when the foam doesn’t hold up well over time and starts to break down, leaving an indentation in the top layer of the foam. This tends to make the mattress very uncomfortable, and could even result in back pain. Tuft & Needle covers body impressions and indentations in the foam that are visible and measure more than ¾ of an inch.

Failure to Meet Dimensional Specifications

Most mattresses, including Tuft & Needle mattresses, come with a warning that says minor cosmetic differences, like color variations or small size discrepancies, are not covered by the warranty. However, if the dimensions of your Tuft & Needle mattress are off by 1 inch or more, then that is covered as a manufacturing defect or physical flaw, rather than a cosmetic flaw. You must measure from edge to edge, and if the sizing is off by more than 1 inch, then you can have a replacement sent to you.

Damaged Foam 

If the foam that makes up your Tuft & Needle mattress cracks or splits at any point during the 10-year warranty period, then you may be able to file a claim and have your mattress repaired or replaced. In order for this to be covered, the cracks or splits have to appear under normal household use and proper handling.

Damaged Mattress Cover

If you use your mattress normally and properly, and you notice the mattress cover tearing or the fabric unraveling, this qualifies as a manufacturing defect, because the fabric of the cover should hold up for the entirety of the 10-year warranty period. If it doesn’t, you could file a claim and have the cover repaired or replaced.

What the Tuft & Needle Does Not Cover

Warranties are designed to protect the consumer from getting stuck with a faulty product, and as a result, there are some things that they don’t cover. If something goes wrong with your mattress, but it isn’t related to the manufacturing process, there’s a good chance it isn’t covered by the warranty. Check out these examples of what isn’t covered for a better understanding.

My Mattress Isn’t Comfortable

Unfortunately, just because you personally don’t find the mattress comfortable, that isn’t an indication that the mattress is faulty, and thus it isn’t covered by the warranty. However, it is covered by Tuft & Needle’s 100-night sleep trial period. This is a special return policy that allows you to return the mattress for a refund if you decide it isn’t right for you–no manufacturing defect necessary. If the mattress was described as medium-firm but it felt like sleeping on a rock, then you can simply return it. Are you a back sleeper or a stomach sleeper and just can’t get comfortable in those sleeping positions? Return it, no problem. Shipping is covered for the 48 contiguous United States, but if you live in Alaska or Hawaii, you will have to cover the shipping cost for returns. However, once the 100-day period has passed, you can only have your mattress repaired or replaced if it is covered by the warranty.

For more information about the sleep trial period, you can check out the FAQ page on TuftAndNeedle.com

My Mattress Is Sagging, But It’s Not ¾ Inch

Have you noticed that your mattress has a slight indentation in the top comfort layer? It’s OK; that’s normal. The fibers in the foam settle and compress slightly over time. Even the best mattresses experience some sagging, given enough time. Unfortunately, indentations are not covered unless they meet the ¾ inch requirement.

I Spilled Coffee On My New Tuft & Needle Bed and Now It’s Stained

Because spills are not the result of a manufacturing defect, stains are not covered by the warranty. Similarly, tears, burns and discolorations are not covered either.

Any Time I Sleep Near the Edge of the Bed, I Feel Like I’m Going to Fall Off

If this is the case, it means your mattress has poor edge support. While that can be very annoying, it is not actually considered to be a defect, and it isn’t covered by the Tuft & Needle warranty. If you are within the 100-night sleep trial period, you can always return it based on personal preference, but if the first 100 days have passed, then this is an annoyance you may have to live with for a while.

Before you buy a Tuft & Needle mattress, be sure to check out Tuft & Needle Mattress Complaints, to avoid the same problems. 

Things that Would Void the Tuft & Needle Warranty?

  • Keeping the mattress in unsanitary condition. For example, stains from blood or urine, or evidence of rodent droppings.
  • Any burns or cuts on the mattress. This demonstrates that the mattress was not used properly.
  • Improper bed frame. If your mattress is used with a faulty bed frame, any damages that result could be caused by the frame rather than due to a defect on the mattress manufacturing end.
  • Evidence of physical abuse of the product, like footprints on the mattress cover.
  • Improper storage. Storing this mattress does not automatically void your warranty, but if there is evidence that the mattress was stored in a damp environment or one infested with bugs or rodents, then the warranty is void.
  • Commercial use. The Tuft & Needle mattress warranty only applies to regular home use.
  • Selling the mattress. The warranty only covers the mattress while it is owned by the original purchaser. Once the mattress is sold, the warranty is void.

Our Opinion on the Tuft & Needle Warranty

Overall, the Tuft & Needle warranty offers decent coverage for your mattress. Ten years isn’t the longest warranty, but Tuft & Needle is very generous with how they cover body impressions. Many similar warranties only cover body impressions if they’re at least 1-inch deep, and others only cover 1 ½ inches. Coverage for ¾ of an inch is a pretty good deal. Otherwise, this warranty abides by rules and limitations that are very similar to others in the industry.

Filing A Warranty Claim with Tuft & Needle

According to customer reviews, filing a warranty claim with Tuft & Needle is easy, so if you’re experiencing a problem with your mattress, don’t worry. In this section, we’ll explain exactly how to file a claim successfully.

If you purchased your Tuft & Needle mattress directly from the site, then all you have to do is go online and email support@tn.com. In your email, provide your current address, photos of the issue with your mattress and pictures of the tags on your mattress. A customer service representative should respond within a few business days.

If you purchased your Tuft & Needle mattress from Amazon, you’re still covered by the warranty, there’s just a slightly different process for filing a claim. Don’t worry, it’s still very straightforward. Start by going online and sending an email to amazoncx@tn.com. In your email, be sure to include the following:

  • Name and email address on the Amazon order and account
  • Billing address used for the Amazon order
  • Amazon order number
  • Screenshot of the Amazon order invoice
  • Pictures of the issue
  • Pictures of the tag(s) on the product
  • Current shipping address

You can also reach out to Tuft & Needle via the contact form at TuftAndNeedle.com. On the section of the form where it asks why you’re reaching out, simply select “Warranty” and describe your problem in the “How can we help?” section.

If you prefer to speak to someone on the phone about filing a warranty claim, you can call (877) 842-2586. However, there is a chance the representative will tell you to send an email anyway, since they need photos of the issue in order to process a claim.

Caring For Your Tuft & Needle 

Because improper use or physical abuse can void your warranty, it’s very important to take care of your mattress in case you need to file a warranty claim. Below are a few of our top recommendations:

  • Use a mattress protector. These are inexpensive but valuable covers that encase your mattress and protect it from stains that could void your warranty.
  • Be very careful during unboxing. If possible, we recommend avoiding using any kind of sharp object to open your mattress box. If you happen to cut too far and slice through the packaging and into the foam layer, your warranty will be voided on Day One.
  • Use a solid, supportive bed frame. Cheap metal bed frames might have an attractive price point, but they don’t offer good support for your mattress, which can lead to premature sagging and breakdown of the adaptive foam, but it can also void your warranty. Instead, look for an adjustable bed frame, a platform bed, a slatted bed frame with center support rods, or make sure you use a box spring along with the metal frame.

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