Mattress Guides

Purple Mattress Warranty Breakdown

Are you blue in the face from picking apart the Purple mattress warranty? Take a deep breath, and let us do the heavy lifting.

By Rachael Harris

Purple is a mattress company known for a stretchy, durable Purple Grid that crowns every Purple mattress. Their bed features Smart Comfort Grid comfort layers, polyurethane foam support layers and, occasionally, bouncy coils.

Since launching the original Purple mattress, they’ve released multiple mattress models to suit all kinds of sleeping positions and body types: from side sleepers to stomach sleepers and all weight types. You can find their mattresses and sleep accessories in tons of retailers, not to mention their handy bed-in-a-box delivery for direct orders.

In this breakdown, we’re zooming in on the Purple mattress warranty to help you understand how much protection you can expect when you buy a new mattress from Purple.

How Long Does Purple Warranty Period Last?

Purple offers three mattress models: the original Purple mattress, the Purple Hybrid and the Purple Hybrid Premier—all protected with a 10-year limited warranty that starts on the day that you purchase your mattress. It runs through the 100-night sleep trial period and ends exactly 10 years after you first bought your Purple bed. If you receive a replacement mattress, the new mattress warranty is just a continuation of the original warranty.

Purple specifies that the 10-year warranty is for the mattress only, not the mattress cover. Instead, the mattress cover is protected for two years from the date you bought the mattress.

What Is Covered by the Purple Warranty?

Visible Indentations 

Just like innerspring and memory foam mattresses, the Purple mattress may develop body impressions over time. Usually, these don’t affect the performance of the mattress, but if they get deeper than 1”, they can cause back pain and discomfort. As such, they are covered by the warranty.

Failure of the Mattress Materials 

Purple mattresses are made with Hyper-Elastic Polymer and high-quality foam or coils. Purple expects them to function properly, but if the materials crack, split, or otherwise fail, you may be eligible for warranty coverage. Mattress “failure” is pretty vague, so we’re guessing that Purple will approve or reject related warranty claims on a case-by-case basis.

Defective Mattress Cover

Purple doesn’t specify which mattress cover defects are included in the two-year mattress cover warranty beyond manufacturing and workmanship issues. Usually, split seams and broken zippers are covered, but again, Purple probably determines the validity of a defect on a case-by-case basis.

What the Purple Warranty Does Not Cover

Comfort Preferences

During the 100-night sleep trial, you can return your mattress for any reason and receive a full refund, as long as it’s in a donatable condition (clean and functional). After the trial period ends, the mattress warranty no longer covers subjective flaws in the mattress, such as not enough pressure relief, edge support, or airflow

Changes in Firmness 

Mattress materials tend to soften a bit as they are used. For example, if you originally bought a medium-firm mattress, after seven years of regular use, it may feel a bit closer to a medium firmness mattress. These normal changes aren’t covered by the Purple mattress warranty.

Wrong Mattress Size 

If you meant to order a King size mattress, but accidentally ordered a California King, you won’t be able to receive a replacement mattress under the warranty policy. Remember, though, that you can request an exchange or return during the trial period.

See: Purple Return Policy

Other Purple Products 

Only your Purple mattress is covered by the Purple mattress warranty. Other Purple products (i.e. the Purple pillow, sheets, and adjustable bases like the Purple Power Base) each have their own warranties.

Mattresses Used Outside of the U.S. 

Let’s say you score a job in a location place outside of the U.S. If you bring your Purple mattresses along, your warranty coverage will end as soon as you take the bed across the country border.

Shipping & Handling

If you receive repairs or a new Purple mattress, you’ll be responsible for transportation costs both ways.

Off-Gassing

Unlike memory foam beds, Purple mattresses are made with hyper-elastic polymer that doesn’t off-gas. If you do notice a “new mattress” smell, it’s not covered by the mattress warranty, but it should be gone within a few hours.

What Would Void the Purple Warranty

  • Using the mattress for commercial or medical purposes
  • Failing to use a firm, flat, non-spring foundation (though the mattress can be temporarily folded for transportation while moving)
  • Not using a bed frame with at least five legs, including a center support, for a Queen size or larger mattress 
  • Damaging or neglecting the mattress, which Purple defines as tears, stains, footprints, burns, infestations, liquid damage, odors, bodily fluids, and generally unsanitary conditions
  • Abusing the mattress, which includes jumping on the bed (tell your kiddos! Or have them play on the Purple Kids Bed)
  • Extended direct sun exposure, since UV light can cause some mattress materials to degrade
  • Selling or giving away the mattress

How Does the Purple Mattress Warranty Measure Up?

The average mattress is designed to last seven to 10 years with regular, normal use. Purple even recommends replacing your mattress after at least 10 years. Their 10-year warranty is on par with the average mattress lifespan, as well as other mattress warranties in the industry (ex: Casper mattress warranty). We’ve seen 25-year or even Lifetime warranties (ex: Nectar mattress warranty), but they are usually prorated or cover only severe defects.

Filing A Warranty Claim with Purple

Filing a warranty claim with Purple is pretty simple. Here’s a step-by-step guide for what you can expect from the claim process:

  1. Call Purple at 1-888-848-8456 (or reach out to the Purple customer care team at www.purple.com).
  2. Share your information with the customer care representative, including your name, contact info, and proof of purchase.
  3. Describe and demonstrate the defect. This may include sending Purple a written description, photos or videos of the defect. For example, Purple specifies that, in order to prove an indentation, you’ll need to place a straight-edge on the mattress surface and show the dip in the mattress surface using a ruler. 
  4. Wait for your claim to be approved or denied.
  5. Receive a replacement mattress or repairs to your original mattress.
  6. Recycle or donate your old mattress.

What you’ll need: Your original proof of purchase, info on the white law label tags on the mattress and proof of the defect.

Caring for Your Purple Mattress 

  • Use a Mattress Protector: Use the Purple mattress protector. Unlike protectors from other mattress brands, the Purple mattress protector is designed to enable you to get the full range of motion on the unique Purple Smart Grid. Plus, it’s stain-resistant and machine-washable.
  • Spot Clean: Spot clean the mattress cover using a mild cleaning solution or enzyme cleaner. Make sure the cover is completely dry before putting sheets back on.
  • Rotate: Rotate the mattress head-to-foot once every three to four months for even wear-in.
  • Support: Make sure you’re using the right bed frame. The Purple mattresses can be used on most strong, flat platform beds, box springs, adjustable bed frames, and slatted bed frames (as long as the slats are no more than 3” apart).
  • Use As Intended: Use the mattress only for its intended purposes—sleeping, lounging, and sex.

FAQs About the Purple Warranty 

Does the Purple mattress warranty cover mattresses bought through retailers besides Purple?

Yes. Purple’s mattress warranty extends to mattresses purchased from all of their authorized retailers. You can find a complete list on their website, but a few of the most recognizable retailers are Macy’s, Mattress Firm, and Amazon.

How do I know if the Purple mattress is the best mattress for me?

Take a look at our mattress reviews for the original Purple, Purple Hybrid, and Purple Hybrid Premier mattresses. We also have a comprehensive Purple mattress comparison that will help you decide on the best Purple model for your needs.

What if I decide I want a firmer mattress after the sleep trial ends?

Currently, Purple doesn’t offer a mattress topper, and we don’t recommend using a competitor’s topper. That’s not because we don’t love other mattress brands; it’s just that the Purple Smart Grid is meant to be the top layer of a mattress. If you’re still shopping around, the Purple Hybrid mattress is the firmest model offered by the brand.


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