Mattress Guides

Helix Mattress Warranty Breakdown

We studied the Helix mattress warranty, so instead of spending 20 minutes sifting through the fine print, you can read this summary and then take a power nap.

By Rachael Harris

The Helix Sleep mattress warranty is fairly standard—it covers basic manufacturing issues (like permanent body impressions) and entitles the original owner to repairs or a replacement mattress for just the cost of shipping. 

The warranty period depends on the type of mattress you choose—and there are a ton to choose from. Chances are, you’ve already picked out the perfect Helix mattress for you, but in case you haven’t, there are standard Helix mattresses, upgraded Helix Luxe mattresses, and two all-natural options (the Birch Natural and Birch Luxe Natural).

Helix Mattress Warranty Overview

The Helix mattress warranty policy ranges from 10–25 years. All of the standard mattresses are protected against workmanship and material defects for 10 years. The Helix Plus and upgraded Helix Luxe models are protected for 15 years, and the Helix Birch mattresses are covered for 25 years. The last 15 years of the Birch warranty are pro-rated, and you’ll be required to pay 50–95 percent of the original price, plus shipping. 

In the mattress industry, most warranties are around 10 years, so Helix is generally above average in this area.

Helix Mattress Model  Warranty Period 
Standard Models (the Helix Midnight, Helix Sunset, Helix Dusk, Helix Dawn, Helix Twilight, Helix Moonlight, and Helix Kids Mattresses) 10 years
Luxe Models and Helix Plus Mattress 15 years
Birch Models (Birch Natural and Birch Luxe Natural Mattresses) 25 years

What is Covered by the Helix Warranty?

Visible Indentation or Deterioration

The warranty covers visible, permanent indentations in the polyfoam or memory foam comfort layers that are deeper than 1”—unless they are associated with the use of an improper or unsupportive base or foundation. 

Physical Flaws 

The warranty covers physical flaws that may cause the foam or innersprings to split or crack despite regular usage and appropriate handling. If the mattress has been stored or used on an improper base, then these physical flaws may not be covered.

Assembly/Manufacturing Defect 

Any defects caused during the manufacturing or assembly process. If your mattress arrives with a defect—including a damaged mattress cover—be sure to contact customer support right away.

What the Helix Warranty Does Not Cover

Comfort Preferences

The Helix mattress warranty clearly states that it doesn’t cover issues with comfort preferences after the 100-night sleep trial ends. Examples of comfort preferences include:

  • Firmness level 
  • Motion transfer
  • Temperature regulation (for hot sleepers)
  • Level of cushioning or contouring
  • Pressure relief
  • Edge support

Normal Increase of Softness 

Over time, your mattress may become softer. This is normal and is just the result of regular use. The warranty doesn’t cover this increase in softness. Consider adding a mattress topper if your original mattress gets too soft for comfort.

Accidents

The warranty doesn’t cover accidents, so use a mattress protector if, for example, your cat gets irrationally vengeful and leaves “presents” on your bed to send a message. Other accidents include burns, stains, cuts, or other forms of physical damage.

Mattresses Sold By Unauthorized Resellers

Helix mattresses have to be purchased through an authorized retailer like Helixsleep.com or Amazon for the warranty to be valid.

Non-Defective Part Replacements 

The warranty only covers the replacement of defective pieces, not the whole mattress. In some cases, the whole mattress will be replaced, but it’s possible that only the damaged part of the mattress will be replaced.

Off-Gassing

Most bed-in-a-box mattresses have a slight scent when they’re unboxed. This is due to off-gassing caused by the chemicals used in the foam layers. The chemicals are safe, and the scent should only last a few hours. If it lasts longer, you may want to contact customer support about a potential manufacturing issue, but otherwise, it’s not covered by the warranty.

What Could Void My Warranty?

  • Removing the mattress cover
  • Using a foundation with slats more than 5” apart
  • Using a bed frame that’s not strong enough to support the weight of the mattress and any users
  • Buying a secondhand Helix mattress
  • Taking your mattress out of the U.S. or Canada

How Does the Helix Warranty Measure Up?

The Helix warranty includes most of the issues covered in competitor warranties. The length of the different warranties aligns with the materials used to make those mattresses and demonstrates Helix’s faith in their products. To learn more about standard warranties, check out our article: What is a mattress warranty and what does it cover?

Filing A Warranty Claim with Helix

The process is fairly simple to file a Helix mattress warranty claim. Simply reach out to Helix customer support and they’ll respond within a few business days to walk you through the whole process.

Call Helix: Schedule a call with Helix’s customer support line. 

Go Online: Email Helix at help@helixsleep.com.

What You’ll Need: 

  • Receipt with the original date of purchase
  • A photo or video of the defect

Caring For Your Helix Mattress 

Helix mattresses are built to last, but there are ways you can take care of your mattress to maximize its lifespan:

  • Use a breathable, waterproof mattress protector (they do exist!) to keep you cool and prevent stains at the same time.
  • To prevent sagging (and voiding your warranty), use a solid bed foundation or one with slats less than 5” apart.
  • Don’t flip your mattress. Helix mattresses have a layered construction that carefully combines a support layer, a comfort layer, and individual coils that are meant to work together in a specific order. It’s not meant to be flipped, but you can rotate it head-to-foot every few months to ensure even wear-in.
  • Don’t let kiddos jump on the bed.
  • Keep liquids, sharp objects, and candles or other open flames away from your mattress.

FAQs about the Helix Warranty 

How do I know which Helix mattress is best for me?

Helix offers a free sleep quiz on its website where you can answer a set of questions to determine the best type of mattress for you. The quiz asks your body type, firmness preference, sleeping positions, and other questions to determine which mattress is the best fit. They also have select mattresses at showrooms across the country.

What if my mattress is uncomfortable right away?

The Helix mattress warranty doesn’t cover comfort preferences, but these beds do come with a 100-night sleep trial. If you’re not loving your new mattress after the 30-day break-in period (but before the 100-night sleep trial period is over), then you can return it for a full refund.

How do I clean the mattress cover without removing it to maintain my warranty?

Removing your Helix mattress cover will void your warranty, but it is still possible to keep it clean with spot cleaning. Apply hot water and soap as soon as you notice the stain, and then let the mattress completely dry before putting your sheets back on. 

Is Helix Sleep a good mattress company?

We think so! The Helix Sleep mattress company was founded in 2015, and have since grown their U.S.-made mattress collection to include 15+ high-quality mattress options. Their selection covers a range of firmness levels and body type compatibilities. Plus, they offer free shipping, a 100-night trial period, and industry-standard warranties.

It’s also worth mentioning that Helix uses some interesting proprietary materials in their beds, including Helix Dynamic Foam, Memory Plus Foam, and other high-density polyfoams that are all CertiPUR-US certified for low emissions and non-toxic materials.