Mattress Guides

Helix Mattress Warranty Breakdown

Helix Sleep offers a generous 10-year mattress warranty policy that covers a wide range of manufacturer and material defects.

By Megan Griffith

Helix Mattress Warranty Breakdown 

The Helix Sleep mattress company was founded in 2015 with a mission to provide sleepers with a mattress that meets their sleep needs. The company offers 14 different high-quality hybrid mattresses made with high-density polyfoam, individually wrapped innerspring coils, Helix Dynamic Foam, Memory Plus Foam, and more. These models cover a wide range of firmness levels, comfort levels, materials, body-type accommodations, and much more. Whether you’re looking for excellent edge support or the best mattress for side sleepers, Helix probably has a bed to meet your needs.

Helix Mattress Warranty Overview

The Helix warranty is fairly standard. It covers all manufacturing issues, such as excessive body indentations, physical flaws not caused by the customer, and more (see below). The warranty may differ based on which type of Helix mattress you buy: standard (Sunset, Moonlight, Midnight, Dusk, Twilight and Dawn), Luxe, Plus or Birch.

How Long Does Helix Warranty Period Last?

The Helix warranty policy for its mattresses ranges from 10 to 25 years. All of the standard mattresses are protected against workmanship and material defects for a period of 10 years. The Helix Plus and the Helix Luxe upgrade models are protected for up to 15 years, and the Helix Birch mattress is covered for 25 years. In the mattress industry, most warranties are approximately 10 years, so Helix is generally above average in this area.

Helix Mattress Model  Warranty Period 
Standard Models 10 years
Luxe Models and Helix Plus Mattress 15 years
Birch Mattress 25 years

To find out which Helix mattress is for you, see our Helix Mattress Comparison & Helix Luxe Mattress Comparison.

What is Covered by the Helix Warranty?

Visible indentation or deterioration

The warranty covers visible indentations in the memory foam comfort layer greater than 1” unless they are associated with the use of an improper or unsupportive base or foundation. 

Physical flaws 

The warranty covers physical flaws that may cause foam or springs to split or crack despite regular usage and appropriate handling. If the mattress has been stored or used on an improper base, then these physical flaws, including sagging, may not be covered.

Assembly/manufacturing defect 

Any defects caused during the manufacturing or assembly process. If your mattress arrives with a defect, be sure to contact customer support right away.

If you are ready to purchase your new Helix mattress, check out our Helix Mattress Coupons.

What the Helix Warranty Does Not Cover

Comfort preferences

The Helix mattress warranty clearly states that it doesn’t cover issues with comfort preferences, meaning if you’re a back sleeper and feel like your Helix mattress is too plush and makes your back ache, that issue is not covered by the warranty. Similarly, if you start sleeping with a partner and notice that there’s quite a bit of motion transfer from one side of the bed to the other, motion isolation is not covered by the warranty. Comfort preferences, such as inadequate temperature regulation for hot sleepers, are covered by the sleep trial period, but if that period has run out, then you cannot exchange your mattress through the warranty.

Normal increase of softness 

Over time, your mattress may start to become softer. However, the warranty does not cover this increase in softness as this does not affect the pressure relief qualities of the mattress.

Accidents

The warranty does not cover accidents caused by customers, such as spills, stains, burns, cuts or other forms of physical damage

Mattresses that are sold by unauthorized resellers

Helix mattresses must be purchased through an authorized retailer, Helixsleep.com or Amazon in order for the warranty to be valid.

Non-defective component replacements 

The warranty only covers the replacement of defective pieces, not the whole mattress. In some cases, the whole mattress will be replaced, but it’s possible that only the damaged part of the mattress will be replaced.

How Does the Helix Warranty Measure Up?

The Helix warranty covers many of the potential issues that customers should be protected from, like body indentations and mistakes in manufacturing, which makes it very similar to other mattress warranties on the market. The length of the different warranties matches up with the materials used to make those mattresses and demonstrates Helix’s faith in their products.

To learn more about mattress warranties, check out our article What is a Mattress Warranty and What Does it Cover?

Factors That Would Void the Helix Warranty

  • Removing the mattress cover
  • Using a foundation with slats more than 5” apart
  • Exceeding the weight restriction of 710 lbs.

Filing A Warranty Claim with Helix

If you believe you need to file a claim on your Helix mattress, the process is fairly simple. All you have to do is reach out to Helix customer support and they will walk you through the whole process.

Call Helix – You can schedule a call with Helix’s customer support line. 

Go Online – You can email Helix at help@helixsleep.com.

What you’ll need: 

  • Original purchase papers
  • Photo or video of the defect

Caring For Your Helix Mattress 

Helix mattresses are built to last, but there are ways you can take care of your mattress to extend its life even more.

  • Do not flip your mattress. Helix mattresses have a layered construction that carefully combines a support layer, a comfort layer and individual coils that are meant to work together in a specific order. It is not meant to be flipped. 
  • Use a solid bed foundation or one with slats less than 5” apart to keep your warranty valid.
  • Use a breathable mattress protector to keep you cool and prevent stains at the same time.

If you prefer one of the best soft mattresses and your Helix mattress is a little too firm, try a cushioning mattress topper. This will help you get a few more years out of your current mattress without having to buy a new one. Check out our recommendations for the best cooling mattresses toppers.

FAQs about the Helix Warranty 

How do I know which Helix mattress is best for me?

Helix offers a free sleep quiz on its website where you can answer a set of questions to determine the best type of mattress for you. The quiz asks your body type, firmness preference, weight and height, sleeping positions and other questions to determine whether you would sleep better on the soft surface of the Helix Moonlight mattress or on the medium-firm Helix Midnight mattress.

What if my mattress is uncomfortable right away?

The Helix mattress warranty doesn’t cover comfort preferences, but these beds do come with a 100-night sleep trial and a 30-day break-in period. If you find that your new mattress is not to your liking after 30 days (but before the 100-night sleep trial period is over), then you can return it for a full refund.

How do I clean the mattress cover without removing it to maintain my warranty?

Removal of the Helix mattress cover will void your warranty, but it is still possible to keep it clean with spot-cleaning. Hot water and soap applied as soon as you notice the stain can remove most substances.

Can I file a warranty claim for an off-gassing smell?

All bed-in-a-box foam mattresses have a slight scent when they’re unboxed. This is due to off-gassing caused by the chemicals used in the foam layers. The chemicals are safe, and the scent should only last a few hours. If it lasts longer, you may want to contact customer support about a potential manufacturing issue.


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