Nolah Mattress Warranty Breakdown: The Fine Print

Nolah Mattress Warranty Breakdown 

Nolah Sleep is a leading online mattress brand that sought to bring customers the pressure relief of traditional memory foam mattresses without the drawbacks. All Nolah mattresses are backed by the brand’s competitive lifetime limited warranty. 

Nolah Mattress Warranty Overview

All three Nolah mattress models are covered by a limited lifetime warranty—much longer than the industry-standard 10 to 15 year warranty. As long as the mattress still belongs to the original owner, it’s covered from certain defects in both materials and workmanship. This coverage encompasses the polyfoam layers, innerspring coils and mattress cover. 

For the first 15 years, Nolah covers the full cost to repair or replace the bed, including shipping. After 15 years, the customer is responsible for some of the cost. This includes a $75 shipping fee and a prorated charge if the bed needs to be replaced with a new mattress.  

Be aware that it’s possible to void the Nolah mattress warranty. We’ll cover the long list of potential ways to void the warranty later, but they include things like damage and improper support.  

Nolah Mattresses Overview

Nolah’s proprietary AirFoam makes up the comfort layer of all three Nolah beds. Its microscopic air pockets support a responsive, pressure-relieving and temperature neutral sleeping experience. Here’s an overview of each mattress and who it’s best for. 

1. The Nolah Original 10” Mattress: The Nolah Original is an all-foam bed with competitive pricing and a medium firmness level. It works well for side, back and stomach sleepers thanks to excellent support and contouring. Couples tend to like this bed thanks to above-average motion isolation and edge support. For similar options, see our list on the best mattress for couples.
2. The Nolah Signature 12” Mattress: The Nolah Signature mattress is a flippable foam bed. The softer side cushions the pressure points of side sleepers while the firmer side is great for stomach and back sleepers who prefer a firm feel. If you are looking for a mattress that relieves pressure points, check out our picks for the best mattress for side sleepers.
3. The Nolah Evolution 15” Mattress: The Nolah Evolution is a luxury hybrid mattress that marries the springy support of innerspring coils with the hugging feel of foam. With even more airflow than Nolah’s other beds, the Evolution is one of the best mattresses for hot sleepers. Its medium feel and thick comfort layers are a good fit for heavy side sleepers. For other mattresses that incorporate additional features into their constructions, see the best luxury mattresses. 

How Long Does Nolah Warranty Period Last?

Limited mattress warranties are somewhat complicated given that they change over time. Here’s a breakdown of what’s covered and what you’d be responsible for during the Nolah limited lifetime warranty.

• First 15 Years: Starting from the purchase date, Nolah pays the full cost to repair or replace a bed for a covered claim for 15 years. They also cover shipping. 
• Year 15 to Year 25: From the 15th to 25th year of the warranty, the owner pays $75 for shipping. If Nolah decides to repair the bed, there is no additional charge. For a full mattress replacement, the owner pays a prorated replacement charge equal to 50 percent of the original purchase price.
• Year 26+: The owner pays $75 for shipping; repairs are still free; replacement now costs 60 percent of the original purchase price.

What is covered by the Nolah Warranty?

Body Indentations of 1” or Greater

Foam is a material that’s susceptible to compression over time. If you experience a body indentation along the Nolah’s surface of 1” or greater, Nolah will repair or replace the bed. 

Splits or Cracks in the Foam

There are rare instances of foam defects. These encompass things like splits, cracks or crumbling. As long as you did not damage the foam, Nolah covers defects in the foam layers. 

Defective Zipper

Chances are good that you won’t ever remove Nolah’s zippered mattress cover, but if you do and experience a problem with the zipper, the warranty will likely cover it. This is the same with other defects in the cover, like fraying fabric. 

What the Nolah Does Not Cover

Indentations Less Than 1” 

The Nolah AirFoam top layer may slowly develop body indentations, particularly if you sleep in the same spot and never rotate your mattress. While severe indentations are covered under the warranty, those that are less than 1” deep are not. 

Normal Change in Softness

Foams naturally soften with time. This gradual softening typically doesn’t negatively influence the sleep experience for a long time. Because this is expected with normal wear and tear—whether with a Nolah mattress or any other foam mattress—it’s not a covered defect.  

Sagging Caused by Improper Support

Every mattress needs to be supported for both comfort and longevity. If you don’t place your Nolah mattress on an acceptable surface, it can lead to foam deterioration, sagging and back pain. If Nolah deems that damage was caused by a poor foundation, they won’t cover the claim.  

Damage Caused by Owner 

If your dog tears up your bed or you accidentally burn a hole in it from a poorly placed candle, Nolah won’t cover the repair. In fact, that damage may void any future warranty claim, so it’s best to protect your mattress from damage when you can. 

Cosmetic Appearance

It’s normal for new things to become less attractive with time. Your mattress cover may wrinkle or foams may become dirty. These are considered normal wear and tear, so you’re on your own for those issues. 

Comfort Preference 

Nolah does not cover changes in comfort preference. Different body types and sleeping positions do best on different mattresses. It’s normal for personal changes to make someone want a new bed, but this is not covered by Nolah’s warranty.

How Does the Nolah Warranty Measure Up?

From what we’ve seen, Nolah’s lifetime warranty is far more generous than the average 10 to 15 year warranty. Not only is the Nolah warranty longer than that of most brands, but the coverage is more generous. Many other companies require customers to pay for shipping or a prorated replacement cost after five or 10 years. Nolah covers these expenses until you’ve owned the bed for 15 years.

Factors That Would Void the Nolah Warranty

• Improper Support: The Nolah mattress must be kept on a firm, flat surface. A sagging box spring or bed frame with slats more than 4” apart may cause damage and void warranty coverage. Acceptable foundations include the floor, platform frame, adjustable base, box spring in good condition or a slatted base with slats spaced no more than 3″ to 4”. 
• Owner-Caused Damage or Abuse: Spills, burns, tears, bed bugs, mold, moisture and other damage not caused by a material or craftsmanship defect might void the warranty. 
• Change in Ownership: Only the person who purchased the mattress from Nolah is covered under the warranty. Once the mattress has changed hands, the warranty is voided. 
• Commercial Mattress Use: Only mattresses for personal use are covered by the Nolah warranty. Any use at a bed & breakfast, school, AirBnB or other commercial use voids the warranty.  
• Leaving Your New Bed in Its Box: Bed-in-a-box mattresses need to be unpackaged in a timely manner. Your Nolah mattress must be removed from its box within two weeks. Leaving it in the box any longer may lead to permanent compression and a voided warranty. It also extends the off-gassing period, so you may need to wait a few more days to sleep on it.
• Moving Outside of the United States: Nolah will only fix beds that are located within the continental U.S., the same places that they ship new mattresses.

Filing A Warranty Claim with Nolah

Filing a warranty claim isn’t too complicated, but there are multiple steps if you want to have the claim approved. 

1. Gather Purchase Information: Try to find your original purchase email. It’s helpful to have the order number, purchaser’s name, date of purchase and shipping address. 
2. Contact Nolah: Call or email Nolah to get the process started. They’ll provide step-by-step instructions and can tell you whether or not the claim is likely to be covered. 
3. Submit Requested Information: The Nolah representative will ask for proof of the defect. Take photos or videos of the defect and send them to Nolah. 
4. Look Out for the Decision: Nolah will contact you once your warranty claim has been approved or denied. 
5. Follow Instructions for Repair or Replacement: If Nolah approves your claim, they’ll send you an email with the next steps. This may include preparing your mattress for pickup or paying for shipping (after 15 years of ownership). 

Caring for Your Nolah Mattress 

A high-quality mattress can last upwards of 10 years, but it’s up to you to take good care of it. While the warranty covers defects, it does not pay for issues caused by user error. Here’s what you should do to safeguard your new bed. 

• Use a Mattress Protector: A waterproof mattress protector is a good idea for any mattress. These protectors safeguard your investment from damage and help keep them covered by the warranty. 
• Keep Your Mattress Off the Ground: While the ground offers sufficient support for Nolah mattresses, keeping a bed on the ground increases the chances of accidental damage that might void the warranty. This includes mold, mildew and bed bugs. 
• Be Sure Your Frame or Foundation is in Good Condition: An old box spring or slatted base with broken or missing slats may influence comfort and durability. Damage caused by poor support is not covered by the warranty. 
• Rotate Your Mattress: Every six months, rotate your mattress 180°. This minimizes body indentations and helps the mattress surface wear evenly. 
• Don’t Jump on Your Mattress: Kids may find it tempting to jump on the Nolah Evolution, the only Nolah bed with innerspring coils. This can damage springs in a way that influences edge support, pressure relief and responsiveness. This type of wear and tear may not be covered. 

FAQs about the Nolah Warranty 

When does the warranty start?

The warranty begins the day that you receive your mattress. However, most problems at this time are covered by Nolah’s 120-night trial period. During the sleep trial, you may return the mattress for a full refund and have a local charity pick it up. Find out more about the Nolah return policy here.

What happens if I cannot find my original receipt?

First, check your email. Unless you deleted your Nolah emails, there should be multiple emails with your order number. This can be used to find the order. If you cannot find that, reach out to Nolah’s customer care team. They’ll try and locate the order using your name and delivery address. 

Do other Nolah products come with the same Lifetime warranty?

No, they do not. However, Nolah offers separate warranties for most of their products. For instance, Nolah pillows have a two-year limited warranty, and Nolah adjustable bases have a 10-year limited warranty.