Disclosure: By clicking on the product links in this article, Mattress Nerd may receive a commission fee at no cost to you, the reader. Read full disclosure statement.
Consistently ranked as one of the best value beds on the market, the Saatva Classic is a luxury hybrid mattress with a cushioning Euro pillow top and conforming memory foam comfort layers. Designed to meet the needs of all sleep positions and sleeper types, it’s available in three firmness scale settings: Plush Soft, Luxury Firm, and Firm. Here at Mattress Nerd, we’ve spent a lot of time reviewing Saatva mattresses:
Although Saatva almost always earns high marks across the board in edge support, comfort, durability, and much more, no mattress company or product is perfect. In this article, we pull back the curtain to reveal and address the most common complaints about the Saatva Classic mattress and the Saatva company. Keep reading for an honest look at what customers are saying and whether we agree with the common criticisms. When we find those customer complaints are valid, we provide alternatives and recommendations. Keep reading to see what we think of four top complaints from Saatva customers:
One of the greatest perks of buying a Saatva mattress is that it comes with free White Glove delivery, which means a team will deliver and set up the mattress in your home and remove your old bed upon request. Because Saatva ships nationwide, they work with local moving companies on a contractual basis to fulfill orders. As a result, the reviews about the installation are varied, but many customers complain that the moving teams are unreliable.
For example, local crews have been known to reschedule at the last minute, arrive after the four-hour installation window, or neglect to contact customers to schedule a time at all. One reviewer who successfully scheduled her installation wrote about her poor experience: “Two men came to my home looking like they rolled out of a bar….They stomped all over my home and refused to move my existing mattress into my guest room….when it was quite obvious I couldn’t do it alone.” Another reviewer wrote that her delivery was only confirmed after she reached out for details.
Saatva was intentionally founded as a luxury mattress company, so its beds aren’t the most affordable options on the market (a Saatva Classic in a Queen size costs roughly $1,300). Nonetheless, it may be disappointing for potential customers to discover that the brand doesn’t run promotions. In fact, the Saatva CEO believes that misleading marketing and inflated prices (that are then discounted) create a miserable shopping experience, so avoiding frequent promotions has become a part of Saatva’s business model.
Customers who aren’t aware of Saatva’s approach – which aims to make luxury mattress shopping easier for everyone – might find the price points frustrating. The Saatva framework may not please customers who are used to easily finding coupons and cutting several hundred dollars off the price of an online mattress.
All Saatva mattresses come with a 120-night sleep trial, which is a little longer than the average sleep trial period in the mattress industry. However, some customers take issue with the fact that, while most mattresses with trial periods offer returns completely free, the Saatva return policy includes a $99 transportation fee. In the end, you’ll be refunded for the cost of the mattress minus this mattress removal fee.
The most serious complaint of the four on this list is that the Saatva can tend to sag in the center for some customers after a relatively modest amount of use. This is a common complaint that’s typically accompanied by a description of deep impression marks in the mattress, back pain and sagging in the middle after less than six months of use. Some reviewers write that sagging occurs in as little as three months after the original purchase. Interestingly, Saatva acknowledges on its company blog that some sagging in a mattress is normal. They also offer solutions for body impressions.
The Saatva Classic is one of the best mattress options for shoppers looking for a luxury pick at a reasonable price point. Its innerspring support system and Euro top cotton cover combine the best of both worlds. The coil-on-coil system (two coil layers) keeps the mattress breathable and durable while the topper mimics the comfort of an all-foam mattress or memory foam mattress for pressure relief and contouring.
This bed is also one of the most universal on the market, with three firmness options so that people of all sleeping positions – including side sleepers, stomach sleepers, back sleepers and combination sleepers – can find a fit that works for them. It’s also available in two heights (11.5” and 14.5”), with the taller option offering a different aesthetic with the same feel. If you’re set on an adjustable bed frame, keep in mind that the taller version is not compatible with that type of frame.
The Saatva is available in sizes Twin through California King. It’s made in the USA and comes with a 15-year warranty and a four-month sleep trial. To learn what else we love about this mattress, read our Saatva mattress review.
Saatva Mattress Highlights
Saatva mattress complaints are few and far between. Even in cases where they’re valid, Saatva’s customer service team appears to ensure that customers are satisfied. The common issues listed above shouldn’t be enough to deter you from purchasing a Saatva Classic, but if you think the bed’s construction isn’t for you, consider a Saatva alternative, like the Zenhaven latex mattress or the Loom & Leaf memory foam bed, both of which are manufactured by Saatva’s sister brands and available on the Saatva website. If you’re not familiar with all of Saatva’s offerings, our Saatva mattress comparison is a good place to start.
The Saatva Classic and the Loom & Leaf are quality mattresses from the well known online brand Saatva.
Our comparison of Saatva and DreamCloud mattresses could help you choose the perfect mattress for your sleeping position and body type.