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One common question I get is what a mattress warranty covers. Some customers remark that mattress warranties are never honored, and there is no point. Others don’t even realize that mattresses come with warranties. I hope to clear up a lot of this confusion in this post.
A mattress warranty covers physical defects in a mattress. The most common problem is sagging. If a mattress sags beyond a certain threshold when nobody is on it, that is a warranty issue. This threshold is 1.5 inches for most manufacturers, though it’s 3/4th of an inch for others, like Tempurpedic. This sag is usually measured by putting a string or other straight line across the surface of the mattress, and then measuring from the string to the bottom of the sag with a ruler.
Mattress warranties also usually cover coils breaking or popping out of the side, the foams up top bunching up, the seams coming out of the mattress, the boxspring breaking, or any other physical defect. If you suspect you have a warranty issue, contact the retail merchant first, and if you don’t get anywhere with them, contact the manufacturer.
Mattress warranties do NOT cover against comfort issues. If your mattress feels a bit lumpy, or it doesn’t support you properly, or it causes pressure to your body, you are out of luck. This is one reason some people claim that warranties aren’t honored. Warranties only cover structural problems, not a product that doesn’t maintain its comfort over time.
There are several things that can void an otherwise legitimate warranty claim. Here are some of the most common.
I hope I have cleared up some of the confusion about mattress warranties. They only cover structural defects with the mattress (not comfort). They can be voided if you don’t take care of the mattress. Be sure to keep it properly supported by a frame or platform bed and protected with a mattress cover.
Thank you for reading!
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