Saatva Mattress Warranty Breakdown

Saatva beds are among the best mattresses for shoppers who want a high-quality mattress for a great price. All Saatva mattresses are well-made and feature high-quality materials, but they’re also affordable compared to other luxury options. 

In this article, we explain what’s truly covered, what isn’t, and the most important details of the Saatva warranty. See our Saatva mattress coupons for the best price on your Saatva mattress.

Saatva Mattress Overview

The Saatva Classic—the company’s most popular bed—is a luxury innerspring mattress available in three firmness levels: Plush Soft, Luxury Firm, and Firm. Saatva also sells:

• Saatva HD—a hybrid mattress for heavier individuals.
• Loom & Leaf—a luxury memory foam mattress for people who love pressure relief.
• Zenhaven—a flippable latex mattress.
• Saatva Solaire—an adjustable airbed with a memory foam layer and a Talalay latex comfort layer.
• Saatva Youth—an innerspring mattress designed for kids.
• Saatva Latex Hybrid—a luxury hybrid mattress with a latex comfort layer.
• Modern Foam—a memory foam mattress with extra cooling technologies and more responsiveness than the Loom & Leaf.

How Long Does Saatva’s Warranty Period Last?

Saatva’s Lifetime warranty coverage is designed to guarantee that all Saatva luxury mattresses will be free from workmanship and material defects. This means that Saatva will cover replacement and repair costs during the warranty period. Shipping and material costs may apply.

For all Saatva mattresses, with the exception of the Saatva Solaire, Saatva will replace your mattress with a brand new one if it is deemed defective during the first two years following the delivery date. From year three until the end of the warranty, Saatva will completely repair and re-cover your mattress for only a transportation fee of $99 each way. The new mattress is delivered at the same time your original is picked up. 

For the Solaire, Saatva will professionally repair a defective airbed at no cost to you during the first five years following the delivery date. After year five, labor costs are covered, but you’ll be required to pay shipping and between 50–90 percent of the cost of parts.

Fairness Replacement Option

All Saatva warranties come with a Fairness Replacement Option, which is designed to eliminate conflict and hassle between Saatva and its customers. The Fairness Replacement Option says that if your bed is deemed defective after a certain period of time, you get to keep your original mattress and Saatva will deliver and install a brand new mattress for:

• 40 percent of the original price in years three to five
• 60 percent of the original price in years six to 10
• 80 percent of the original price in years 11 to 15

A delivery transportation cost of $99 applies to the new mattress under the Fairness Replacement Option. Saatva suggests keeping the original mattress for a guest bedroom, family member, friend, or local charity.

What Is Covered By the Saatva Warranty?

The coverage for each of the Saatva mattress warranties is essentially the same. For a more general overview of what mattress warranties typically cover, check out What’s a mattress warranty and what does it cover?

Defects in Workmanship

Saatva covers defects that result from workmanship, but its warranty policies do not state what they consider to be a defect in workmanship. Most mattress companies have a narrow definition of what is considered a defect. Examples include structural failure, deep indentations in the comfort layers or Euro top, irregular bunching, and splitting at the seams.

Defects in Materials

The warranty also covers defects in materials, which include the mattress’s layers and its cover. However, Saatva does not explicitly state what it defines as material defects in its warranty policies.

Body Impressions Greater than 1” Deep

Indentations in the mattress surface, which result from the weight of your body over a long period of time, are covered by Saatva’s warranty only if they measure more than 1” deep.

What the Saatva Warranty Does Not Cover

Normal Wear and Tear

Normal wear and tear such as sagging is not covered, as long as the damage doesn’t reach the minimum depth of 1″. Neither lumpiness nor uneven surfaces caused by long-term use are covered, and neither is discoloration as a result of machine-washing or hand-washing.

Indentations Not At Least 1” Deep

If the sagging depth is not at least 1”, Saatva will not cover it. To measure indentation depth, stretch a piece of string taut over the indentation, then use a ruler or tape measure to measure the distance between the string and the deepest spot on the mattress. 

Unexpected Softness or Unwanted Pressure

Some customers may assume that if the mattress is softer or firmer than they expected, the mattress is defective. Any differences in expectations surrounding the bed’s firmness settings are not covered by the warranty. 

For example, if you order a medium-firm or firm mattress (which we consider to be 5.5+/10 on the firmness scale), but it’s not firm enough for your comfort level, make sure you exchange the mattress for a different firmness option during the trial period. 

Comfort Preferences

Subjective comfort preferences aren’t covered by the Saatva warranty. These include unmeasurable factors like edge support, pressure relief, lumbar support, motion isolation, back pain, and pressure point contouring. It also includes wanting a different mattress for your sleeping position (i.e. side sleeper, stomach sleeper, back sleeper, and combination sleeper).

Physical Abuse including Burns, Stains, or Broken Coils

Damage caused by improper care for the mattress is not covered by the Saatva warranty and can void the warranty altogether. Examples of such damage may include small stains from liquids, burns, and broken coil systems.

Mattress Size

The warranty doesn’t cover mattress sizing. For example, if you ordered a Twin size or King size mattress, but decide after the trial period ends that you need a Twin XL or Cal King, you’ll need to buy a whole new mattress. 

Off-Gassing

Sometimes new mattresses have a chemical odor when they come from the factory. This is called off-gassing, and it’s non-toxic and temporary. Saatva mattresses should have even less of a new mattress smell because they aren’t compressed and rolled for delivery.

What Could Void My Warranty?

• Using a 14.5” tall Saatva mattress on an adjustable base
• Using a support system that can’t support the weight of the mattress and any sleepers
• For a Queen size, King size, or California King size: using a metal frame without vertical support, a bed frame without five or six legs, or a platform bed with slats more than 4” apart
• For a Twin size, Twin XL size, or Full size: using a metal frame without at least four legs 
• Evidence that the bedding has been burned or otherwise abused or damaged (ex: damaging the coil layers by jumping on the bed)
• Selling the bed to a second-hand owner or mattress store

How Does the Saatva Warranty Measure Up?

Saatva outpaces the average warranty coverage period in the mattress industry—typically 10 years—by a lot. In our opinion, long warranty periods show that a mattress company is confident in the quality and durability of its products. 

While the Saatva warranties are all longer than average, most people only keep their mattresses for up to a decade. In our opinion, therefore, it’s more important to consider the terms of the warranty than its length.

Saatva claims its warranties are the “friendliest, clearest, and strongest” in the industry, and we mostly agree. Saatva earns points for charging its customers nothing for replacements during the first few years. It’s also a plus that the only charge to customers is a transportation fee of $198 ($99 each way) if the mattress is repaired and re-covered during the later years of the warranty.

The Fairness Replacement Option is a considerable benefit of the Saatva warranty when compared to other policies. While you will pay between 25–75 percent of the original mattress price with this option, there are no shipping charges for the new bed and you get to keep the original mattress.

We do wish that Saatva was clearer about which specific defects are covered under warranty. Instead, they opt to determine coverage on a case-by-case basis.

Filing A Warranty Claim with Saatva

To file a warranty claim with Saatva, you must notify The Saatva Company. Saatva makes filing a claim simple with the following options.

• Call Saatva’s Customer Care Service—Call 1-877-672-2882 to contact Saatva’s customer service team, which is available 24/7.
• Go Online—Email the customer service team at info@saatvamattress.com to let them know you’d like to file a warranty claim.

Saatva’s website does not provide details about what customers will be asked to send in when filing a claim, but here’s what we anticipate the company might require:

• Receipts, emails, or proof of purchase
• Evidence, including photos or videos, of the defect with notes about when you first noticed the issue

Your preference as to whether you want Saatva to repair and replace the mattress or send you a new one through the Fairness Replacement Option

Caring For Your Saatva Mattress

Giving your mattress the right treatment will extend its lifespan and possibly help you avoid the hassle of filing a warranty claim. Here are a few easy ways to protect your mattress and warranty coverage:

• Don’t do anything that could void your warranty
• Use a waterproof mattress protector
• Rotate your mattress head-to-foot every few months
• Avoid eating or drinking in bed
• Don’t allow children to jump on the mattress
• Limit the number of times you move the mattress from one room to another
• Keep your mattress away from environmental moisture and extreme temperatures
• Keep your bed away from candles and fireplaces

FAQs

How does Saatva’s 365-day return policy work?

Saatva offers customers 365 days to sleep on a mattress before they decide whether to keep it. The trial period begins on the date of free white glove delivery, which is available to the USA and Canada. If you’re not happy with the mattress, you can return it for a full refund, and Saatva will pick up the mattress for a $99 transportation cost. 

For more information about the Saatva mattress return policy and sleep trial, check out our Saatva mattress review and Saatva mattress return policy breakdown.

Does the Saatva warranty require a specific box spring or foundation?

Saatva recommends purchasing a new foundation for your new mattress, but if your box spring/foundation is in good condition, meaning they’re sturdy and have no sagging, they should work fine. The mattress warranty remains in place when using a foundation/box spring that’s supported by a five or six-legged bed frame for Queen sizes and larger and a four-legged metal frame for Full and Twin size beds.

Does the Saatva warranty cover issues with the pillow top?

Saatva does not explicitly state what coverage is provided for the organic cotton cover or Euro pillow top in its warranty policies, but we assume indentations in the pillow top are covered under warranty. 

What happens when my mattress is eligible for repairs?

If your mattress is eligible for repairs, it’s picked up and taken to the factory to be repaired. This process takes about three to six weeks. The only cost to you is for transportation-related to mattress removal and delivery.