Saatva Mattress Warranty Breakdown

Saatva Mattress Warranty Breakdown

Saatva is a U.S.-based mattress company that offers a wide selection of high-quality mattresses including innerspring, hybrid, memory foam, latex, and airbed styles. Saatva also sells bedding products and furniture, such as adjustable bases.

The Saatva Classic – the company’s most popular bed – is a luxury innerspring mattress available in three firmness levels: Plush Soft, Luxury Firm, and Firm. Saatva also sells the Saatva HD (a hybrid mattress for heavier individuals) the Loom & Leaf (a luxury memory foam mattress for people who love pressure relief), the Zenhaven (a flippable latex mattress) and the Saatva Solaire (an adjustable airbed with a memory foam layer and a Talalay latex comfort layer).

Saatva beds are among the best mattresses for shoppers who want a high-quality mattress for a great price. All Saatva mattresses are well-made and feature high-quality materials, but they’re also affordable compared to other luxury options. Considering a Saatva mattress and want to understand the ins and outs of the brand’s warranty policies prior to purchase? In this article, we explain what’s truly covered, what isn’t, and the most important details of the Saatva warranty. See: Saatva mattress coupons

Saatva Mattress Warranty Overview

Saatva’s 10- to 25-year warranty coverage is designed to guarantee that all Saatva luxury mattresses will be free from workmanship and material defects. The Saatva Classic is backed by a 15-year, non-prorated warranty. The warranty periods for Saatva’s other mattress models are as follows:

• Saatva Classic – 15-year warranty, non-prorated
• Loom & Leaf – 15-year warranty, non-prorated
• Zenhaven – 20-year warranty, non-prorated
• Saatva HD – 20-year warranty, non-prorated
• Saatva Solaire – 25-year warranty, prorated

Saatva outpaces the average warranty coverage period in the mattress industry – typically 10 years – by a minimum of five years for every Saatva model. In our opinion, long warranty periods show that a mattress company is confident in the quality and durability of its products.

For all Saatva mattresses, with the exception of the Saatva Solaire, Saatva will replace your mattress with a brand new one if it is deemed defective during the first two years following the delivery date. For the Solaire, Saatva will professionally repair a defective airbed at no cost to you during the first five years following the delivery date.

For all Saatva mattresses other than the Saatva Solaire, Saatva will completely repair and re-cover your Saatva from year three until the end of the warranty: the only cost to the customer is a transportation fee of $99 each way. For the Saatva Solaire, Saatva offers prorated costs for parts and shipping for repairs during years 6 to 25 of the warranty period. Saatva will cover 100% of the labor costs involved in those repairs.

Fairness Replacement Option

All Saatva warranties come with a Fairness Replacement Option, which is designed to eliminate conflict and hassle between Saatva mattress stores and its customers. The Fairness Replacement Option says that if your bed is deemed defective after a certain period of time, you get to keep your original mattress.

Under the Fairness Replacement Option, Saatva will deliver and install a brand new mattress for:

• 40% of the original price in years 3 to 5
• 60% of the original price in years 6 to 10
• 80% of the original price in years 11 to 15

A delivery transportation cost of $99 applies to the new mattress under the Fairness Replacement Option. Saatva suggests keeping the original mattress for a guest bedroom, family member, friend, or local charity.

How Long Does the Saatva Warranty Period Last?

Saatva’s warranty coverage ranges from 15 to 25 years, depending on the mattress model. This means that Saatva will cover repair costs during those varying warranty periods. During the warranty period, Saatva will completely repair and re-cover your mattress if needed. Shipping and material costs may apply.

What Is Covered By the Saatva Warranty?

The information below describes what is covered by the Saatva Classic warranty. Warranty coverage for the Saatva HD, Loom & Leaf and Zenhaven is very similar. For warranty details about these models or the Saatva Solaire, visit Saatva’s help center. 

For a more general overview of what mattress warranties typically cover, check out What’s a Mattress Warranty and What Does it Cover?

Defects in Workmanship

Saatva covers defects that result from workmanship, but its warranty policies do not state what they consider to be a defect in workmanship. Most mattress companies have a narrow definition of what is considered a defect. Examples include structural failure, deep indentations in the comfort layers or Euro top, irregular bunching, and splitting at the seams.

Defects in Materials

The warranty also covers defects in materials, which include the mattress’ layers and its cover. However, Saatva does not explicitly state what it defines as material defects in its warranty policies.

Body Impressions Greater than 1” Deep

Indentations in the mattress surface, which result from the weight of your body over a long period of time, are covered by Saatva’s warranty only if they measure more than 1” deep.

What the Saatva Warranty Does Not Cover

Normal Wear and Tear

Normal wear and tear such as sagging are not covered, as long as the damage doesn’t reach the minimum depth. Neither lumpiness nor uneven surfaces caused by long-term use are covered, and neither is discoloration as a result of machine-washing or hand-washing.

Indentations Not At Least 1” Deep

If the sagging depth is not at least 1”, Saatva will not cover it. To measure indentation depth, stretch a piece of string taut over the indentation, then use a ruler or tape measure to measure the distance between the string and the deepest spot on the mattress. 

Unexpected Softness or Unwanted Pressure

Some customers may assume that if the mattress is softer or firmer than they expected, the mattress is defective. Any differences in expectations surrounding the bed’s firmness settings are not covered by the warranty.

Physical Abuse including Burns, Stains, or Broken Coils

Damage caused by improper care for the mattress is not covered by the Saatva warranty and can void the warranty altogether. Examples of such damage may include small stains from water, coffee, and other fluids, burns, and broken coil systems.

How Does the Saatva Warranty Measure Up?

Compared to some of the other popular online mattress brands, the Saatva warranty is average but not extensive. The relative simple warranty process varies based on Saatva model, ranging from 10-25 years. Typical mattress warranties are ten years, but companies like Puffy and Nectar offer Lifetime warranties.

Things that Would Void the Saatva Warranty

• Using a 14.5” tall Saatva mattresses on an adjustable base
• Using a metal frame if the foundation is not supported by a 5- or 6-legged metal bed frame on Queen size, King size, or California Kingsize
• If using a metal frame, failing to support the foundation with specifically a 4-legged metal bed frame on a Full or Twin size mattress 
• Evidence that the bedding has been burned or otherwise abused or damaged
• Selling the bed to a second-hand owner

Filing A Warranty Claim with Saatva

To file a warranty claim with Saatva, you must notify The Saatva Company. Saatva makes filing a claim simple with the following options.

Call Saatva’s Customer Care Service—Call 1-877-672-2882 to contact Saatva’s customer service team, which is available 24/7.

Go Online—Email the customer service team at info@saatvamattress.com to let them know you’d like to file a warranty claim.

Saatva’s website does not provide details about what customers will be asked to send in when filing a claim, but here’s what we anticipate the company might require:

• Receipts, emails, or paperwork from the purchase process (proof of purchase).
• Evidence, including photos or videos, of the defect with notes about when you first noticed the issue.
• Your preference as to whether you want Saatva to repair and replace the mattress or send you a new one through the Fairness Replacement Option.

FAQs about the Saatva Warranty

How does Saatva’s 120-day return policy work?

Saatva offers customers 180 days to sleep on a mattress before they decide whether to keep it. The trial period begins on the date of free White Glove delivery, which is available to the USA and Canada. If you’re not happy with the mattress, you can return it for a full refund, and Saatva will pick up the mattress for a $99 transportation cost. For more information about the Saatva mattress return policy and sleep trial, check out our Saatva mattress review.

Does the Saatva warranty require a specific box spring or foundation?

Saatva recommends purchasing a new foundation for your new mattress, but if your box spring/foundation is in good condition, meaning they’re sturdy and have no sagging, they should work fine. The mattress warranty remains in place when using a foundation/box spring that’s supported by a 5- or 6-legged bed frame for Queen sizes and larger and a 4-legged metal frame for Full and Twin size beds.

Does the Saatva warranty cover issues with the pillow top or problems with edge support and motion isolation?

Saatva does not explicitly state what coverage is provided for the organic cotton cover or Euro pillow top in its warranty policies, but we assume indentations in the pillow top are covered under warranty. Common mattress problems like off-gassing, motion transfer, support system issues, or back pain for different sleeping positions (for example, side sleepers finding the medium-firm option too firm) are not covered.