Mattress Guides

Brooklyn Bedding Mattress Warranty Breakdown

Learn what Brooklyn Bedding’s 10-year warranty policy covers, what it doesn’t and how to submit a claim.

By Natalie Yerger

Brooklyn Bedding Mattress Warranty Breakdown 

Brooklyn Bedding is a U.S.-based bed-in-a-box mattress company that began as a family business in 1995 and has since grown into one of the most popular brands on the market. The company currently manufacturers six mattresses: five hybrid beds and one foam mattress that’s also available as a hybrid. There’s something for everyone in Brooklyn Bedding’s line of mattresses, from the ultra-cool Brooklyn Aurora to the Brooklyn Signature, a competitively priced hybrid, and the Brooklyn Bowery, an entry-level all-foam bed with a price point low enough for college students. Brooklyn Bedding offers some of the best mattresses for shoppers who like high-quality products and appreciate a direct-to-consumer business model, as Brooklyn Bedding makes all its mattresses in its own factories in order to pass affordable prices on to customers.

Brooklyn Bedding Mattress Warranty Overview

All six Brooklyn Bedding mattresses come with a 10-year warranty. The warranty covers all models to the same extent and is on par with the rest of the industry: Across most brands, the standard mattress warranty coverage period lasts approximately 10 years. Warranty coverage begins on the date of purchase and is exclusively available to the original owner.

How Long Does the Brooklyn Bedding Warranty Period Last?

Brooklyn Bedding’s warranty coverage remains the same throughout the full duration of the 10-year warranty period. In order words, whether you make a claim about a defect during the first year of ownership or the tenth year, Brooklyn Bedding will address the claim in the exact same manner. Unlike some other warranties in the industry, you will not incur additional costs for claims made later in the mattress’ lifespan.

What is Covered by the Brooklyn Bedding Warranty?

Defects or Deterioration

If the cell structure in the latex foam, memory foam or polyfoam has defects or begins to deteriorate, this type of damage is covered under warranty.

Splitting or Cracking

If the TitanFlex foam or other foams used in the Brooklyn Bedding mattresses begin to split or crack under normal usage and proper handling, it is covered by the warranty.

Impressions

Indentations or body impressions of 1” or greater are covered under the Brooklyn Bedding warranty policy.

Sagging

If the consumer continuously supports the mattress with a supportive foundation and the bed still ends up sagging, this is covered under warranty. A “supportive foundation” includes solid wood or metal platforms, most box spring foundations and many slatted bed frames. 

What the Brooklyn Bedding Does Not Cover

Softness

All mattresses break in over time and an increase in softness is normal, even for firm mattresses. If you’re not satisfied with the firmness setting of the Brooklyn Bedding mattress, this is not covered by the warranty. Still, the brand offers a 120-night sleep trial during which consumers can decide to return the mattress for a refund if they wish. 

Broken-In Materials

It’s also normal for mattresses to undergo a breaking-in process that may change the feel of the mattress. If the mattress no longer feels how it did when you first slept on it, this is not covered under warranty. 

Stains and Normal Wear

Mattress stains and normal wear and tear are not covered by the Brooklyn Bedding warranty. If you spill coffee in bed, accidentally cut the mattress cover with scissors or encounter blood, urine or other hard-to-remove stains throughout ownership, you won’t be covered under the warranty. That’s why we recommend using a mattress protector on any new bed you purchase. 

Normal Body Impressions

Body impressions that are less than 1” deep aren’t covered by Brooklyn Bedding’s warranty policy. Impressions, or dips in the bed’s foam layers, are normal to encounter if you’ve been sleeping on a mattress for quite some time. Be sure to rotate the bed on a regular basis to avoid such indentations.  

Feel and Preferences

If the Brooklyn Bedding mattress you purchased does not satisfy your preferences with regard to pressure relief, firmness, motion isolation or any other performance factor, this is not covered by the Brooklyn Bedding 10-year warranty. Reach out to the company during the 120-night sleep trial if you experience these issues early.

How Does the Brooklyn Bedding Warranty Measure Up?

The Brooklyn Bedding warranty is similar to the rest of the mattress industry with regard to length and coverage, but consumers should pay careful attention to Brooklyn Bedding’s foundation and bed frame requirements, which are more detailed than those in most policies. Brooklyn Bedding explains that its beds are designed for use with bed frames with “solid support and little to no give.”

On its website, the brand provides details about the foundation and support requirements for its warranty to remain valid. Customers may be required to provide proof of the quality and suitability of the mattress foundation when making a warranty claim. The policy also states that Brooklyn Bedding “reserves the right to refuse repair or replacement of any product deemed to be in unsanitary condition,” but it does not define an unsanitary condition. In our opinion, this gives Brooklyn Bedding more freedom than most policies to deem a mattress unsanitary and, therefore, void of warranty coverage.

Factors That Would Void the Brooklyn Bedding Warranty

  • Substitution or use of improper foundations such as old box springs (five years or more) without solid support, slatted wood or metal foundations with slats more than 4” apart
  • Resale or relinquishment of the product to a subsequent owner
  • The product has been physically stained, abused, damaged, burned, moisture-saturated, cut or torn
  • Any product deemed by Brooklyn Bedding to be in unsanitary condition

Filing A Warranty Claim with Brooklyn Bedding

Brooklyn Bedding claims can be filed on the company’s website. You’ll be required to fill out a form and provide your name and contact information. You’ll also have to answer a few questions about the mattress’ condition and performance. Proof of purchase must be included for a warranty claim, and Brooklyn Bedding may request photo evidence of the defect and of the bed’s foundation.

Go Online – Visit Brooklyn Bedding’s website to fill out the warranty form. A Brooklyn Bedding customer support representative will contact you at the email address or phone number provided and may request photo evidence of the defect or of your bed’s foundation.

Call Customer Service – You can call 1-888-210-8751 on business days from 7 a.m. to 7 p.m. and on Saturday and Sunday from 9 a.m. to 5 p.m.

What you’ll need: 

  • Proof of purchase
  • Order number
  • Mattress model, size and comfort level
  • Photos of the defect and mattress foundation (optional)

Caring For Your Brooklyn Bedding Mattress 

Even though Brooklyn Bedding mattresses are more affordable than average, any new mattress is a large and important investment. Once you’ve researched, compared and purchased your mattress, there are a few things you can do to keep it looking and feeling clean and comfortable. Here are a few tips Brooklyn Bedding offers for taking care of its mattresses:

  • Invest in the right bed frame, foundation or adjustable base. This ensures the longevity of your mattress. Brooklyn Bedding recommends a box foundation, slatted wood frame, sturdy platform or a solid wood or metal foundation.
  • Buy a mattress protector. Protectors prevent spills from damaging the materials and can protect your bed’s cover and comfort layer from liquid, dust mites and crumbs.
  • Carefully handle the mattress when you’re moving it. If the Brooklyn Bedding mattress has a removable topper or smooth top layer, grasp the top and bottom of the mattress to move it. Some Brooklyn Bedding mattresses have handles on the side for easy moving.
  • Clean and ventilate your mattress when accidents occur. Use the upholstery attachment on your vacuum to clean the mattress at least once per month. When setting up your new mattress, keep in mind that the materials inside need ventilation to eliminate the chemical off-gassing smell that can accompany some new beds. Spot clean your mattress if spills occur, and keep doors and windows open to allow stains to dry out completely.

FAQs about the Brooklyn Bedding Warranty 

What if my Brooklyn Bedding mattress feels too firm?

Keep in mind that mattresses can often feel firmer on your body’s pressure points during the first 30-60 nights of sleep. If your mattress feels too firm for your body type, sleeping style and preferences after 30 nights, you can return or exchange the bed for a full refund if you’re within the brand’s 120-night sleep trial period.

Is damage to the coils covered in the Brooklyn Bedding’s warranty policy?

Though models like the Brooklyn Bedding Signature hybrid mattress use coils in their construction, there is no mention of innerspring coils in the Brooklyn Bedding warranty policy. 

Do all Brooklyn Bedding mattresses have the same warranty coverage?

Yes, all Brooklyn Bedding mattresses are covered by the brand’s 10-year warranty. Visit our Brooklyn Bedding mattress reviews page for more information about Brooklyn Bedding mattresses, including firmness levels, the types of sleepers they’re best for (for instance, side sleepers, back sleepers or stomach sleepers), and performance ratings (including contouring, edge support, breathability and motion transfer).


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