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GhostBed is one of the top bed-in-a-box online mattress companies in the United States. They sell four beds—two foam and two hybrid—with varying special features and price points. All GhostBed mattresses are sold with generous policies that include free shipping, free returns, a 101-night sleep trial, and a 20- to 25-year warranty.
However, no mattress company or product is perfect, and customers sometimes take issue with GhostBed products and the GhostBed buying experience. In this article, we reveal the most common complaints about the GhostBed Original mattress and the GhostBed mattress line as a whole, share whether we think they’re valid, and offer solutions in cases where we do.
Common GhostBed Complaints:
GhostBed’s warranties provide anywhere from 20 to 25 years of coverage, which is at least twice the average warranty period length in the mattress industry (most are 10 years). Customers on Amazon, BBB.org, and Consumer Affairs complain that the GhostBed website is misleading, advertising that the coverage lasts 20 years when, in reality, the mattress is only thoroughly covered for 10 years.
One reviewer writes, “I realized that after 11 years you pay 55% of the mattress cost to replace it, and that number goes up by 5% every year. So, if you have 1” body indentations after 19 years, you have to pay 95% of the mattress cost to replace it. I’m just upset it wasn’t more clear on their website.”
When it comes to whether or not the GhostBed successfully isolates motion for couples, opinions are mixed. Some reviewers write that their partner doesn’t feel feeling any movement, while others say they wish there was less motion distribution. The Original GhostBed’s mixed-foam construction includes latex in the top comfort layer, which makes it a little more responsive than foam beds with memory foam or polyfoam at the top.Nonetheless, some customers seem aren’t satisfied in this performance category. One reviewer writes, “The claims about ‘motion transfer’ are also not true. I can still feel when my partner gets out of bed. It is better than a spring mattress but still noticeable.”
GhostBed prides itself on offering cool sleep with all its mattresses, promising that the GhostBed Original, Flex, Luxe, and 3D Matrix all offer cool sleep. However, some customers complain that the beds sleep not even temperature neutral but uncomfortably warm.
“The bed was extremely hot. Trappings of body heat woke me up every night,” wrote one reviewer, “I called to return their ‘toastbed’ and the refund process was a nightmare.”
GhostBed gives customers over three months—101 nights to be exact—to try out their new GhostBed mattress with the option to return it to the company for a full refund. It’s not uncommon for mattress companies to require that customers sleep on their beds for a minimum number of nights prior to initiating a return, and GhostBed is one of them.
As a result, customers complain in GhostBed reviews that even though they’ve decided they don’t want the mattress within the first 30 days, they’re required to keep it around in their house until the 30th night has passed. This can create a frustrating scenario for customers who want to return it and begin their search for a new mattress or are simply eager to get their money back for the purchase.
GhostBed is one of the largest online mattress retailers and started in 2015 as a division of Nature’s Sleep. The company is known for providing high-quality mattresses and good customer service that competes with top-notch household names like Casper, Leesa and Purple.
The GhostBed Original is the company’s flagship and best-selling mattress. It has a three-layer construction and a medium-firm setting (6/10 on the firmness scale) that makes it appropriate for all sleeping positions (side sleepers, back sleepers, and stomach sleepers) as well as lightweight and average weight body types.
The top layer of foam in the GhostBed is low-density latex foam, which gives it a bouncy feel for people who like a slightly more responsive foam bed. The gel memory foam layer adds pressure relief for painful pressure points to encourage a comfortable night’s sleep, and the high-density support foam base is supportive enough to encourage spinal alignment and give the bed better edge support than a memory foam mattress. The viscose blend cover also feels nice to the touch and is easy to spot-clean.
Customers also enjoy GhostBed’s generous policies, which include a 101-night sleep trial (even if the break-in period is 30 nights), a 20-year warranty, and free shipping in the contiguous USA (all GhostBeds ship as a bed-in-a-box). GhostBed is also relatively affordable considering its quality. All sizes, from Twin through California King, cost less than $1,500.
Sleepers who are more interested in motion isolation should consider the GhostBed Luxe, and GhostBed also offers two hybrid mattress options for people who need an even cooler night’s sleep.
In our opinion, GhostBed provides quality mattresses with considerable customer service and decent policies. Most of the common customer complaints have to do with issues with the finer details of GhostBed’s policies (the 30-day break-in period) and issues with the feel (firmness and general feel) of the mattress, neither of which are too much of a red flag.
If you’re considering purchasing a GhostBed, be sure to thoroughly read through the descriptions of each mattress as well as the company’s policies so that you’re not blindsided by the fine print.
If you're having trouble deciding between the GhostBed and Casper Mattress, we've done all the research you need to make your decision between these two great brands!
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