Common Nectar Mattress Complaints

Considering a Nectar? Read through these common customer issues before making a purchase.

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Nectar is one of the most popular bed-in-a-box mattresses available today, and most reviews have five-star ratings from customers who are happy with their new mattress. After all, the Nectar is an accommodating bed with a medium firmness setting (6/10 on our firmness scale), three foam layers and a great price point. However, no mattress is perfect, so it’s important to understand what could go wrong with a Nectar mattress before you decide whether it’s right for you.

In this article, we cover the most common Nectar mattress complaints from shoppers. We also dive into whether or not we think the complaints are valid and, when they are, offer some helpful alternatives. In this article, we’ll cover four common complaints about the Nectar mattress:

  1. Shipping Delays and Communication
  2. Off-Gassing Smells
  3. Customer Service
  4. Not Supportive Enough for Heavyweight Sleepers

Top Nectar Mattress Complaints

Shipping Delays and Communication

One of the main issues customers have with Nectar concerns shipping. Some Nectar customers have expressed concern over shipping delays and shipping dates that seem to change often. While Nectar’s website states that “the Nectar mattress ships in 3-5 business days” and “should arrive between 3-5 business days later,” some customer reviews mention waiting more than two weeks before hearing from Nectar Sleep about shipping.

Most companies have hiccups related to distribution processes from time to time, but the number of complaints related to shipping from Nectar Sleep mean it’s something to watch out for. One review of many on BBB.org reads, “I placed an order a month ago and didn’t receive any email regarding my status until I reached out.”

Another reviewer on ConsumerAffairs.com wrote that he’d received no correspondence about his order three weeks after the fact, and another mentioned that Nectar Sleep customer service representatives continually dodged questions regarding shipping time frames, delivery windows and order tracking.

Verdict
  • Nectar Sleep sources its materials overseas and also outsources its construction internationally. While all final Nectar products are shipped from Washington, delays in receiving may occur from time to time, slowing down the delivery process as a whole. It’s difficult to say how often this occurs, but several customer reviews mention it.
Solution
  • If you haven’t received an email confirmation that your Nectar mattress has shipped, consider reaching out to Nectar’s customer service team. They can be reached by phone, via email, or through the chat window at NectarSleep.com. The team is available seven days a week from 8am to 4pm PST.
  • Consider purchasing your Nectar mattress from a third-party retailer, such as The Home Depot, Mattress Firm or Macy’s. If they have Nectar mattresses already available in their respective warehouses, your order may arrive quicker since it’s not shipping directly from Nectar Sleep.

Off-Gassing Smells

Almost all mattresses that are sold and shipped as a bed-in-a-box require a few days to air out after arriving. Similar to how new cars and shoes have a fresh, leathery smell after they’re purchased, most memory foam mattresses have a chemical smell that’s released when they’re first opened. That’s a byproduct of how they’re produced (unfortunately, it smells much less pleasant than leather).

Nectar has an entire page on its website dedicated to answering how much the Nectar mattress smells and how long the smell will last. According to the company, the smell should “dissipate after a few days” if your room has “good circulation.” Right before you grab scissors and release your bed-in-a-box from its shipping container, it’s worth opening a window and getting a ceiling fan whirring.

However, many Nectar complaints not only mention the unpleasant smell but claim that it lasts for more than a few days.

Verdict
  • Off-gassing smells are primarily from polyfoam. The material’s scent is enhanced when the bed is rolled and compressed for shipping. Most all-foam mattresses – particularly memory foam mattresses – have some sort of off-gassing smell that dissipates within a few days. However, if you’re really sensitive to smells, keep in mind that the Nectar’s might be a little stronger and linger longer than off-gassing in other foam beds. 
Solution
  • The Nectar mattress does have a slight off-gassing smell, but if you leave the mattress in a well-ventilated space for 24 to 72 hours after it’s unpackaged, it shouldn’t be an issue.
  • To expedite the off-gassing period, don’t put sheets on the mattress or sleep on the bed until you can’t detect a smell. Also, consider increasing air circulation in the room by opening windows or using a fan.
  • Try sprinkling baking soda on the mattress, pillows, and topper, then vacuum it up after an hour. Leave a bowl of white vinegar next to the bed, which absorbs any stray polyfoam particles in the air. Nectar recommends both of these solutions on its website.

Customer Service

Much of the appeal of purchasing a mattress online is the generous policies that come with it. Free shipping, free returns and long sleep trials are all typical in the online-order mattress industry. However, policies that look nice on the surface can turn into a headache if the brand doesn’t have an attentive and responsive customer service department. 

Customer service departments effectively bring brand policies to life, helping orchestrate returns, solve customer problems and distribute issues to other teams in order to find the best solution. Unfortunately, some Nectar customers write that they are “seriously disappointed in [the Nectar] brand” for customer service-related reasons such as long chat wait times, unanswered emails and phone calls, repeated requests for complaint filing and vague answers.

To boot, NectarSleep.com has more than 19,000 reviews of the Nectar Memory Foam Mattress on its website, and nearly all of them are at least four or five stars. However, the average review on BBB.org and ConsumerAffairs.com is just two stars. One review even mentions commenting on a Nectar Instagram photo with a complaint only to find the comment deleted several hours later.

Verdict
  • Based on what we’ve read, it’s possible that Nectar is making promises it can’t follow through on with regard to sales, delivery times, quality and accessibility. Customer service issues may intensify during busy times in the mattress industry, such as Memorial Day, Labor Day, and the holiday season.
Solution
  • If customer service is important to you, consider purchasing a similar all-foam mattress from a brand that has better ratings in this performance category. We’ve included a few recommendations for alternatives below.
  • Consider reading through our list of the best memory foam mattresses, which includes both budget-friendly and luxury options in a variety of firmness settings.

Mattresses with Proven Customer Service Success

Layla

The Layla mattress by Layla Sleep is a double-sided foam bed, and Layla Sleep has an A+ rating on BBB.org and is BBB-accredited.

Read our full Layla mattress review to learn more.

Casper Original

The Casper mattress is a popular all-foam alternative that’s sold on Amazon, at Target and on Casper.com. Casper has an A+ BBB rating, is BBB-accredited, and consistently earns four and five star reviews on Target.com and Amazon.com.

Read our full Casper Mattress review to learn more.

Not Supportive Enough for Heavy Sleepers

Most sleeper types will sink into the Nectar mattress for great pressure relief, but just like extra petite individuals will experience it as a firmer mattress, heavyweight sleepers might find that it’s a little too plush.

Most tall, obese, and heavier body types require a firm mattress that can support their bodyweight in any sleeping position without sacrificing spinal alignment. Typically, the best mattresses for heavyweight sleepers are innerspring and hybrid mattresses that have coils, which are much more supportive than foam.

The Nectar mattress has a medium to medium-firm setting (6/10) that’s best suited for lightweight and averageweight sleepers. At this time, Nectar doesn’t offer a firmer mattress than the Nectar Original, although it does offer a softer, plush mattress, the Nectar Lush, for shoppers with a larger budget.

Verdict
  • While mattress feel is subjective, a mattress’ support for various body types is not. Though the Nectar line of mattresses might feel comfortable for heavyweight sleepers for a night, they will probably not find proper long-term support on the Nectar mattress due to its medium setting and all-foam construction.
Solution
  • Heavyweight sleepers who like the feel of a neutral memory foam bed like the Nectar should consider a hybrid mattress that’s specifically designed for larger bodies but has thick foam comfort layers. The Saatva HD, WinkBed Plus, Helix Plus, and Awara are all good options.
  • Read more about our recommendations for the best mattresses for heavy people. 

Great Mattresses for Plus-Size Sleepers

Helix Plus

In this mattress specifically designed for plus-size sleepers, extra-tall coils add extra support and stability. The firmness level best suits plus-size stomach and back sleepers.

Read our full Helix Plus Mattress review to learn more.

Saatva HD

The Saatva HD is constructed with latex and coils to create a medium-firm firmness level, great for sleepers who weigh 300 to 500 pounds. As always, Saatva includes free White Glove delivery.

Read our full Saatva HD mattress review to learn more.

What We Love About Nectar 

The Nectar memory foam mattress comes in a medium firmness level and has an accommodating, neutral foam feel that (rather than a traditional memory foam feel, which might make you feel like you’re sinking into the mattress). It also contains great features for the price, like a quilted Tencel cover and a cooling gel memory foam comfort layer.

The price point for a Queen size Nectar mattress is almost always under $800 after discounts. The bed also comes with free shipping, a full year trial period and the company’s lifetime Forever warranty. Under Nectar’s return policy, you can send the bed back during the sleep trial period for a full refund if it doesn’t suit you.

The Nectar also earns points by providing support, contouring, and pressure relief for all sleeping positions, including side sleepers, stomach sleepers and back sleepers. Practically anyone who tests the Nectar will confirm that it’s a really comfortable mattress. The bed also minimizes motion transfer, checking a box that’s essential for couples who need a calm night’s sleep without being awoken by a shifting partner. The edge support is above average as well, so you can sleep right at the edge of the mattress without feeling like you’re going to roll off. 

Nectar Highlights

  • High-quality line of all-foam mattresses
  • Cooling materials like gel memory foam and Aquacool technology
  • Compatible on most types of bed frames, including adjustable bases

NECTAR VS.

Check out our comparison tool to see how it stacks up.

Compare Mattresses

The Bottom Line

We don’t think you have much to worry about when purchasing a bed-in-a-box mattress from Nectar Sleep, as long as you’re pretty sure it’s the best mattress for you. The biggest issue to worry about is running into an unhelpful customer representative, but the quality and comfort of the mattress is so high that it’s unlikely you’ll have trouble with it once it’s arrived.

If you’re worried about ordering directly from NectarSleep.com, consider shopping at a third-party retailer that carries Nectar, like Amazon, Wal-Mart or Target. If you want to know more about this great memory foam bed, our full Nectar mattress review should help. We also recommend checking out our Nectar vs. Casper and Nectar vs. Purple mattress comparisons, as Purple and Casper are two more all-foam bed-in-a-box mattresses that you might enjoy.


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