Nectar’s sleep trial period lasts 365 days, giving you a full year to decide to return or exchange a mattress if it isn’t a good fit. But just how easy is the return process?
Nectar’s sleep trial period lasts 365 days, giving you a full year to decide to return or exchange a mattress if it isn’t a good fit. But just how easy is the return process?
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Buying a mattress online is mind-bendingly easy these days, but what about the returns? If you’ve purchased a Nectar mattress or are weighing the company’s return policy in your decision whether or not to buy a Nectar, you’re in the right place. Below, we break down everything you need to know about returning a Nectar mattress, including sleep trial information, how to return or exchange a Nectar mattress, and how the Nectar return policies compare to other popular mattress companies on the market. For other top picks, see the best online mattresses.
One of the benefits of purchasing a Nectar Sleep mattress is that it comes with a 365-night sleep trial period, one of the longest trial periods in the industry. This year-long trial is nearly three times the trial length offered by competing companies, like Purple and Casper.
The trial begins the day your mattress is delivered, but there is a mandatory 30-night break-in period. The break-in period gives customers the opportunity to break in their mattress for least 30 nights before deciding to return it. This ensures the body can adjust to the bed.
If you decide to return the mattress, Nectar will cover all shipping and handling costs if your address is located in the contiguous U.S. Nectar coordinates pickup services, so you don’t need to place the mattress back in its original packaging while returning it.If you decide to exchange the mattress for a different model, you’ll be asked to purchase the replacement before receiving a refund. That refund will cover the full cost of the original model that was ordered.
Intersted in buying a Nectar Mattress? Check out our Nectar Coupons page first! Or check out our Nectar Mattress review for more in depth mattress reviews.
Nectar’s return process is simple and straightforward. Customers in the contiguous U.S. can return their mattresses, but products shipped outside of the contiguous U.S. are not eligible for return. You can return your mattress whether you purchased it new directly from Nectar or through the Nectar Sleep store on Amazon.com.
What’s the process to return your Nectar mattress? We’ve detailed the steps:
Note: If you paid for white glove delivery, keep in mind that the associated delivery fee is not refundable. You will not receive a refund for the cost of white glove delivery in the case of a return, but you will still receive a refund on your mattress purchase.
Nectar offers two high-quality mattresses: the original Nectar (a memory foam mattress) and the Nectar Lush (a gel memory foam mattress). Both are bed-in-a-box mattresses that have low motion transfer, excellent pressure relief in the top layer, several foam layers and medium-firm firmness settings. Each bed comes with a 365-night trial and Nectar’s Forever warranty, a Lifetime warranty. Make sure to check out more warranty info on our Nectar Mattress Warranty Page.
You can exchange your mattress whether you purchased it new directly from Nectar or through the Nectar Sleep store on Amazon.com. Nectar mattresses can be exchanged for a different size in the same model, a different model in the same size or a different model in a different size mattress.
Here’s how to exchange a Nectar mattress:
Note: Keep in mind that returns and exchanges are free, but customers outside of the contiguous U.S. cannot return their Nectar products. If you received free pillows at checkout with your mattress purchase, you are not responsible for returning those and will incur no cost for either keeping them or disposing of them.
Purple offers customers 100 days from the date of delivery to return or exchange their Purple mattress. Customers are only allowed one exchange per mattress order. To be eligible for return or exchange, you must be within the 100-night sleep trial period and have had the mattress for at least 21 days. The company requests that you initiate a return by contacting Purple’s customer care team via phone; the team will work with you to facilitate the process.
Casper also offers returns for a full refund, as long as the refund is processed within the trial period. Casper’s trial period is 100 nights long. To initiate a return, contact support@casper.com or call Casper. The company will work with a local charity or recycling partner to coordinate mattress pickup and refund you in full. Customers are only allowed two returns per product type.
Saatva offers a 180-night sleep trial for all its mattresses, which is longer than the industry standard but shorter than Nectar’s trial period. If you aren’t happy with your Saatva bed, you can return it at any point during the sleep trial. Saatva will come get the mattress, and you’ll be issued a full refund minus a $99 transportation fee to cover labor and gas for the pickup. If you want to exchange the mattress, you can contact Saatva via phone to initiate an exchange. You’ll be responsible for a $99 delivery fee and any price difference between the two beds.
While Nectar’s return policy is relatively straightforward, there are a few ways to disqualify your Nectar mattress from being eligible for a return or exchange:
Other important information to know about Nectar returns and exchanges:
Despite Nectar’s claims that it will provide customers with a full refund who are unsatisfied with their mattress during the 365-night sleep trial, that process is not so easy, according to customer reviews. Many reviewers on BBB.org and Reddit mention frustration with the return process overall, with specific issues ranging from unresponsive customer service representatives to pushback on their desire to return. We’ve heard reports of unusual requests to provide proof of the return (for instance, photos of the mattress being loaded on a donation truck).
With this in mind, we advise customers to take caution if they are considering a Nectar mattress. Although the brand does offer a lengthy sleep trial and free returns and exchanges on paper, in reality, the process may not be so simple.