Breaking Down the Nectar Mattress Return Policy

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Buying a mattress online is mind-bendingly easy these days, but what about the returns? If you’ve purchased a Nectar mattress or are weighing the company’s return policy in your decision whether or not to buy a Nectar, you’re in the right place. Below, we break down everything you need to know about returning a Nectar mattress, including sleep trial information, how to return or exchange a Nectar mattress, and how the Nectar return policies compare to other popular mattress companies on the market. For other top picks, see the best online mattresses.

365-Night Sleep Trial Period

One of the benefits of purchasing a Nectar Sleep mattress is that it comes with a 365-night sleep trial period, one of the longest trial periods in the industry. This year-long trial is nearly three times the trial length offered by competing companies, like Purple and Casper.

The trial begins the day your mattress is delivered, but there is a mandatory 30-night break-in period. The break-in period gives customers the opportunity to break in their mattress for least 30 nights before deciding to return it. This ensures the body can adjust to the bed.

If you decide to return the mattress, Nectar will cover all shipping and handling costs if your address is located in the contiguous U.S. Nectar coordinates pickup services, so you don’t need to place the mattress back in its original packaging while returning it.If you decide to exchange the mattress for a different model, you’ll be asked to purchase the replacement before receiving a refund. That refund will cover the full cost of the original model that was ordered

How Do I Return? 

Nectar’s return process is simple and straightforward. Customers in the contiguous U.S. can return their mattresses, but products shipped outside of the contiguous U.S. are not eligible for return. You can return your mattress whether you purchased it new directly from Nectar or through the Nectar Sleep store on Amazon.com.

What’s the process to return your Nectar mattress? We’ve detailed the steps:

1. Contact Nectar: Fill out the Resident Home Return Request form at NectarSleep.com.
2. Speak with a specialist: A Nectar specialist will contact you within 24 hours. The support team is available seven days a week, not just on business days.
3. Donation or pickup: The specialist will work with you to ensure the mattress is donated or disposed of locally. There’s no need to worry about fitting your mattress back into the original box.
4. Receive your refund: After your mattress has been donated or disposed of, Nectar will process your return and issue a refund.

Note: If you paid for white glove delivery, keep in mind that the associated delivery fee is not refundable. You will not receive a refund for the cost of white glove delivery in the case of a return, but you will still receive a refund on your mattress purchase.

Nectar Brand Exchange Policy

Nectar offers two high-quality mattresses: the original Nectar (a memory foam mattress) and the Nectar Lush (a gel memory foam mattress). Both are bed-in-a-box mattresses that have low motion transfer, excellent pressure relief in the top layer, several foam layers and medium-firm firmness settings. Each bed comes with a 365-night trial and Nectar’s Forever warranty, a Lifetime warranty.

You can exchange your mattress whether you purchased it new directly from Nectar or through the Nectar Sleep store on Amazon.com. Nectar mattresses can be exchanged for a different size in the same model, a different model in the same size or a different model in a different size mattress.

Here’s how to exchange a Nectar mattress:

1. Research: Read our Nectar Mattress Review and Nectar Lush Mattress Review, each of which includes information about price points, compatibility for different sleeping positions, construction, performance (edge support, back pain, etc.) and FAQs to help you determine the best mattress for you.
2. Contact Nectar: Initiate a return for the original mattress by filling out the Resident Home Return Request form online.
3. Receive your refund or order the new mattress: Nectar handles exchanges through its returns process, so you’ll simply return your existing mattress and purchase the new bed you want at a time that is right for you. You can purchase the replacement before you receive your full refund for the original, or you can choose to wait for the full refund to be issued to your credit card account.

Note: Keep in mind that returns and exchanges are free, but customers outside of the contiguous U.S. cannot return their Nectar products. If you received free pillows at checkout with your mattress purchase, you are not responsible for returning those and will incur no cost for either keeping them or disposing of them.

How Does the Return Policy Measure Up? 

Purple

Purple offers customers 100 days from the date of delivery to return or exchange their Purple mattress. Customers are only allowed one exchange per mattress order. To be eligible for  return or exchange, you must be within the 100-night sleep trial period and have had the mattress for at least 21 days. The company requests that you initiate a return by contacting Purple’s customer care team via phone; the team will work with you to facilitate the process.

Casper

Casper also offers returns for a full refund, as long as the refund is processed within the trial period. Casper’s trial period is 100 nights long. To initiate a return, contact support@casper.com or call Casper. The company will work with a local charity or recycling partner to coordinate mattress pickup and refund you in full. Customers are only allowed two returns per product type. 

Saatva

Saatva offers a 180-night sleep trial for all its mattresses, which is longer than the industry standard but shorter than Nectar’s trial period. If you aren’t happy with your Saatva bed, you can return it at any point during the sleep trial. Saatva will come get the mattress, and you’ll be issued a full refund minus a $99 transportation fee to cover labor and gas for the pickup. If you want to exchange the mattress, you can contact Saatva via phone to initiate an exchange. You’ll be responsible for a $99 delivery fee and any price difference between the two beds.

The Fine Print

While Nectar’s return policy is relatively straightforward, there are a few ways to disqualify your Nectar mattress from being eligible for a return or exchange:

• Abnormal wear and tear
• Products not used with an appropriate base, bed frame, platform bed, box spring, adjustable base or foundation
• Environmental damage, like mold
• Mattresses that have been left unopened within 90 days of delivery, which are considered misused

Other important information to know about Nectar returns and exchanges:

• Products shipped outside of the contiguous U.S. are not eligible for return
• Nectar will issue a full refund, but fees for FedEx shipping, white glove service, state-based recycling fees, and promotional value are not refundable
• Refunds are issued in the form of the original payment
• A return request can be made no earlier than 30 days after delivery and no later than 365 days after delivery

What Are Other Customers Saying? 

Despite Nectar’s claims that it will provide customers with a full refund who are unsatisfied with their mattress during the 365-night sleep trial, that process is not so easy, according to customer reviews. Many reviewers on BBB.org and Reddit mention frustration with the return process overall, with specific issues ranging from unresponsive customer service representatives to pushback on their desire to return. We’ve heard reports of unusual requests to provide proof of the return (for instance, photos of the mattress being loaded on a donation truck).

With this in mind, we advise customers to take caution if they are considering a Nectar mattress. Although the brand does offer a lengthy sleep trial and free returns and exchanges on paper, in reality, the process may not be so simple.